Sep 2018 – Oct 2021 · 3 yrs 1 mo · Munich, Bavaria, Germany

• As a Lead Product Designer. I've had the privilege of managing a dynamic design team and taking the helm in creating a groundbreaking customer self-service product. This innovative solution, aimed at enhancing the customer experience, includes an app that enables customers to expedite the check-in process, bypassing long queues at SIXT car rental counters and saving valuable time.
• Key Achievements and Responsibilities:
• 🎨 Design Leadership: Leading and guiding a team of talented designers, I've fostered a culture of creativity and collaboration, resulting in designs that consistently exceed user expectations.
• 💡 User-Centric Approach: I've been responsible for conducting extensive user research in close collaboration with the product team.
• 📱 Fast Check-In App: My team and I have designed an app that empowers customers to complete the check-in process swiftly, enabling them to bypass long queues at SIXT car rental counters. This innovation not only enhances the customer experience but also saves a significant amount of time.
• 🌐 End-to-End Customer Journeys: I've crafted comprehensive end-to-end customer journeys for both customers and back-office agents. These journeys have been instrumental in shaping our self-service solutions.
• 🤝 Stakeholder Engagement: Ensuring alignment with broader business objectives, I've validated the app concept with stakeholders and the business team to identify their specific goals, ensuring that our design aligns seamlessly with the company's strategies.
• 🌍 Go-to-Market Analysis: A critical aspect of my role has been conducting go-to-market analyses, including localization considerations, to ensure that our self-service solutions are tailored to different markets and cultures.
• 🚀 Reducing Customer Complaints: Through our self-service initiatives, we've successfully reduced customer complaints

Apr 2017 – Sep 2018 · 1 yr 5 mos · Bengaluru Area, India

• While working for Boston Consulting Group Via Xebia IT Architects, I am responsible for modernising data approach by building efficiencies, simplifying process & creating an impactful client experience to help their internal teams and clients from data collection, analysis to data visualisation for their flagship Benchmarking product.
• ▌Role And Responsibilities:
• Developed collaborative relationships with product owners, senior leadership and international business unit leads
• Created persona, user flows, task flows, sitemaps, wireframes and style guidelines to effectively communicate interaction and design ideas
• Responsible for all UI design decisions to create visually stimulating and delightful designs.
• Conducted stakeholder interviews and usability tests. Created click-throughs and prototypes for web and mobile/tablet for use during tests.

Sep 2013 – Apr 2017 · 3 yrs 7 mos · London, United Kingdom

• Acted as primary UI/UX design contact point for all stakeholders.
• I was the sole designer of the most important Apps like mPOS, Stock Portal & mobile apps (iOS & Android). mPOS is a mobile point of sale which runs on a smartphone, tablets that perform the functions of a cash register or electronic point of sale terminal.
• ▌Role And Responsibilities:
• Established UX design as the first stage of all Web and mobile application developments, instituting a user-centred design (UCD) approach.
• Review existing applications and identify improvement opportunities for user experience and Redesigned the whole App experience for both the Desktop and Mobile viewports
• Researched and identified problems through stakeholder talks and user research in the complex industry of retail.
• Create all sketches, wireframes and mocks to communicate user flows and interactions.

Apr 2011 – Aug 2013 · 2 yrs 4 mos · Mumbai Area, India

• As a senior UI/UX designer at Bned(LoudCloud Systems), I worked on the UX and visual design for the instructor, student and admin experiences, including a dashboard for instructors to track their course performance and the interactive quizzes and analytics of use.
• In this product, We opted for a lean approach which emphasised rapid sketching, prototyping, user feedback and design mockups. This created early team‐wide alignment, sparked tons of great ideas and created a strong sense of ownership across different disciplines within the organisation.

Mar 2010 – Apr 2011 · 1 yr 1 mo

• Heptik Technologies produces world-class conferences, such as the Banff World Television Festival, nextMEDIA and History Makers.
• As a UX Architect, I was responsible for presenting information and an organised structure on a website/web app from the perspective of the user. I ensure that a website is user-friendly
• Creating storyboards to reflect a typical customer
• Conducting A/B tests to measure customer response
• Reviewing competitors’ products for additional insights
• Making style guides to define UI elements
• Sketching ideas and designs
• Creating wireframes to guide developers and visual designers
• Prototyping products for user testing
• I executed and managed over 75 web app during my stay at Heptik Technologies .

Feb 2009 – Mar 2010 · 1 yr 1 mo · Mumbai Area, India