Pratik Ailani

Operations Associate

Bengaluru, Karnataka, India5 yrs 6 mos experience

Key Highlights

Reduced on-call engagement by 35% through innovative incident management.
Trained over 50 employees on incident management procedures.
Improved RCA submission compliance from 60% to 90%.

Stackforce AI infers this person is a Fintech Incident Management Specialist with strong project management capabilities.

Contact

Skills

Core Skills

Incident ManagementProject Management

Other Skills

Agile MethodologiesAnalytical SkillsAutomationBusiness AnalysisBusiness Case PreparationBusiness RequirementsBusiness WorkflowsCapacity ManagementChange ManagementClient ServicesCommunicationCritical ThinkingData AnalysisData AnalyticsData Collection

About

Building Resilience and Driving Innovation: I'm a passionate problem-solver with ~4 years of experience in both Incident Management and Project Management. Currently, I'm an Incident Engineer at Razorpay, India's leading online payment platform, where I spearhead the integration of Shoreline, an industry-first tool that revolutionizes incident management. My expertise lies in: Incident Management: Leading teams to resolve complex incidents, reducing on-call engagement by 35% and improving developer productivity with Shoreline. Delivering training for enhanced procedures and pioneering incident communication strategies. Automating solutions for efficiency gains and driving continuous improvement. Project Management: Proven track record of leading projects from ideation to execution, ensuring smooth delivery and exceeding client expectations. Skilled in stakeholder management, risk mitigation, and Agile methodologies. Adept at collaborating with cross-functional teams to achieve shared goals. Beyond my technical skills, I possess a Master's in Economics and a CPM credential, highlighting my commitment to strategic thinking and product excellence. I'm eager to leverage my diverse experience to build resilient systems and deliver exceptional user experiences in any role.

Experience

5 yrs 6 mos

Total Experience

1 yr 10 mos

Average Tenure

2 yrs 1 mo

Current Experience

Saks

Senior Analyst ITSM

May 2024 – Present · 2 yrs 1 mo · Bengaluru, Karnataka, India

Razorpay

Major Incident Manager (Incident engineer)

Oct 2022 – May 2024 · 1 yr 7 mos

Led the integration of Shoreline, an industry-first tool that helps incident management teams isolate root causes and debug incidents. This has reduced on-call engagement by 35% and significantly improved developer productivity.
Delivered Training for Enhanced Procedures: Conducted Brown-Bag sessions and trained 50+ employees on incident management procedures
Pioneered Incident Management Communication: Authored and distributed the inaugural Incident Management Team Newsletter, increasing team cohesion and awareness of incident management activities
Automation for Efficiency Gains: Spearheaded automation solutions for communication during All Hands On Deck scenarios, reducing response time by 70%
Enhanced RCA Submission Compliance: Implemented process improvements that raised Root Cause Analysis (RCA) submission compliance among engineering teams from 60% to 90%

Incident ManagementAutomationTrainingCommunicationProcess ImprovementProject Management

Eon education

Economics Tutor

Jun 2020 – Jun 2022 · 2 yrs · Bengaluru, Karnataka, India

Developed strong communication and interpersonal skills.
Helped students improve their understanding of economics concepts and to develop the skills they need to succeed in competitive exams.
Created engaging and interactive learning experiences.
Stayed up-to-date on the latest economic and business trends.

Rglobits india private limited

Major Incident Manager

Aug 2019 – Jun 2021 · 1 yr 10 mos · Bengaluru, Karnataka, India

Administered the life cycle of a major incident
Managed client escalations and take necessary actions to prevent the same.
Matrix management of people, processes and resources including third parties - including resolving conflict to move forward to resolution.
Supporting and nurturing process improvements and knowledge base improvements.