Praveen Kumar

Operations Associate

Noida, Uttar Pradesh, India11 yrs 5 mos experience

Highly Stable

Key Highlights

11 years of experience in operations management.
Proven track record in optimizing processes and driving efficiency.
Led cross-functional teams to achieve organizational goals.

Stackforce AI infers this person is a Fintech Operations Leader with extensive experience in process optimization and team management.

Contact

Skills

Core Skills

Operations ManagementTeam LeadershipBusiness Operations

Other Skills

Subscription OperationsCross-functional CollaborationReporting DashboardsRevenue PlanningProcess ImprovementStrategic PlanningPerformance TrackingBudgetingBusiness AnalysisPerformance DashboardsData OperationsCross-functional CoordinationFinancial ReportingStakeholder CommunicationPeople Management

About

Dynamic and results-driven Operations head with 11 years of experience in optimizing processes, leading cross-functional teams, and driving operational efficiency. Proven track record in Company’s growth e.g. reducing costs, improving productivity.

Experience

11 yrs 5 mos

Total Experience

2 yrs 1 mo

Average Tenure

11 mos

Current Experience

Paytm

Subscription Ops Manager

Jun 2025 – Present · 11 mos · On-site

As a Subscription Manager, I oversee end-to-end subscription operations, managing the complete lifecycle from plan creation to modification and deactivation. I lead daily operational activities to ensure workflows and projects are executed efficiently and in line with organizational standards. I collaborate closely with cross-functional teams, including Refunds, Polygon Management, RA, and Campaign teams, to ensure accurate configurations, seamless plan launches, and effective resolution of ground-level escalations. I design and optimize subscription plans based on market trends and performance insights to maximize deployment and business impact. Additionally, I own and manage reporting dashboards, providing accurate and actionable insights on plan performance, deployments, and collections. I am responsible for subscription revenue planning and forecasting, working closely with the RA team to ensure accurate revenue recognition and reconciliation. I also handle and resolve refund and subscription-related escalations, ensuring timely closure while maintaining a high standard of customer experience, and continuously drive process improvements across operations.

Subscription OperationsCross-functional CollaborationReporting DashboardsRevenue PlanningProcess ImprovementOperations Management+1

Genwise

Head of Operations

Sep 2023 – Jun 2025 · 1 yr 9 mos · Delhi, India · Hybrid

As the Operations Head, I hold a pivotal leadership position responsible for managing and overseeing the operational functions of the organization. My role is multifaceted, requiring both strategic foresight and tactical execution to ensure that the company’s objectives are met with efficiency and excellence. I am entrusted with the responsibility of leading a team of 85+ professionals spread across various functions and geographies in India. My leadership style centers on collaboration, accountability, and results-driven performance. I play a critical role in aligning operational goals with the broader organizational strategy, ensuring seamless day-to-day execution while continuously identifying areas for improvement.
This role demands a keen understanding of operations management, human resource planning, performance tracking, budgeting, risk mitigation, and cross-functional alignment. My ability to balance immediate operational needs with long-term strategic planning is essential to the company’s sustained growth and success. Below, I elaborate on the key responsibilities and core competencies that define my role.

Operations ManagementTeam LeadershipStrategic PlanningPerformance TrackingBudgeting

One97 communications limited

Business Operations Manager

Aug 2020 – Sep 2023 · 3 yrs 1 mo · Noida, Uttar Pradesh, India

I worked as a Junior Manager overseeing business analysis, performance dashboards, payout systems, data operations, and cross-functional coordination. I was instrumental in launching and managing tools like Mobcast< FSM and CIF Panel for field efficiency.

Business AnalysisPerformance DashboardsData OperationsCross-functional CoordinationBusiness Operations

Oyo

Bussiness analyst

Aug 2019 – Aug 2020 · 1 yr · Gurgaon, India

At OYO I worked as a Business Analyst involved managing PAN-India hotel operations, financial reporting, contract renewals, and stakeholder communication for over 170 General Managers. I developed a strong grasp of people management, financial oversight, and real-time field operations.

Financial ReportingStakeholder CommunicationPeople ManagementBusiness Operations