Apr 2021 – Dec 2025 · 4 yrs 8 mos

• Spearheaded delivery of multi-technology programs spanning application development, support & maintenance, infrastructure setup, and managed services for strategic accounts in UK & Europe.
• Owned end-to-end business unit performance, including P&L management, revenue growth, resource planning, cost optimization, and customer satisfaction, ensuring consistent profitability and operational excellence.
• Mentored Project and Program Managers to strengthen Agile execution, delivery governance, and account growth strategies, fostering a culture of high performance and accountability.
• Partnered with sales and solution teams to define proposals, Statements of Work (SoWs), and strategic solutioning for new and existing clients, driving business expansion and client trust.
• Achieved YoY improvements in productivity, quality, and customer experience through strategic transformation initiatives, including automation, analytics adoption, and process optimization.

Apr 2017 – Mar 2021 · 3 yrs 11 mos

• Managed strategic US accounts including Office Depot, Calpine, and Farm Credit Financial Partners, overseeing 250+ team members across development, QA, and application support functions.
• Delivered award-winning mobile applications and successfully migrated critical services from OSB to Apache Camel, ensuring seamless transition and improved performance.
• Implemented predictive analytics and machine learning models for software defect prediction and test case optimization, reducing defects and accelerating release cycles.
• Oversaw portfolio-level performance reporting, stakeholder reviews, and delivery metrics, ensuring transparency and alignment with client objectives.
• Drove continuous improvement initiatives, generating and implementing innovative ideas to enhance productivity and operational efficiency.
• Expanded account revenue by 10x through strategic engagement, relationship building, and a trusted advisory role, significantly increasing client confidence and wallet share.

Oct 2013 – Mar 2017 · 3 yrs 5 mos

• Managed key US accounts across application development, QA, and support, ensuring timely delivery and adherence to SLAs.
• Drove account growth by increasing team size, revenue, and margins, leveraging automation and innovation to enhance client value and operational efficiency.
• Built strong client relationships through trusted advisory engagement, resulting in improved customer satisfaction and long-term partnerships.
• Oversaw delivery governance, including status reporting, quarterly business reviews (QBRs), and performance metrics, ensuring transparency and alignment with client objectives.
• Led organization-wide training programs such as Up Your Service and Project Management, fostering a culture of continuous learning and capability building.

Jan 2016 – Sep 2021 · 5 yrs 8 mos

Apr 2008 – Sep 2013 · 5 yrs 5 mos

• Led enterprise automation initiatives for internal systems, including Revenue Recognition (Fixed Price projects), CRM, Timesheet Management, Audit & Risk Management, and License Management platforms, streamlining operations and compliance processes.
• Managed stakeholder relationships with senior leadership to align technology solutions with business objectives and engaged external auditors to ensure regulatory compliance.
• Acted as Product Owner, driving the end-to-end lifecycle of internal systems—from requirements gathering to deployment, global user training, and production support, resulting in enhanced operational efficiency and user satisfaction.
• Designed application frameworks and solutions using .NET and SQL, including database architecture for enterprise systems, ensuring scalability and performance.
• Led and mentored development teams, providing technical guidance and fostering a culture of innovation and quality delivery.

Jun 1993 – Present · 32 yrs 11 mos