Feb 2024 – Jan 2025 · 11 mos · Bengaluru, Karnataka, India · Hybrid

• Increased the efficiency of the Ops team by automating different processes and
• saved 1 million AUD
• Elevated the customer experience by introducing self-serve features on the app

Mar 2021 – Feb 2024 · 2 yrs 11 mos · Bangalore Urban, Karnataka, India

• Spearheaded the enhancement of restaurant partners' payout experience, resulting in a 3-point increase in the Rx NPS (Net Promoter Score)
• Led the product development and devised a strategic roll-out plan for the 'Self Serve Consolidated Reports' feature, enabling restaurant partners to streamline reconciliation and GST filing processes
• Successfully reduced delayed payments from 28% to an impressive 0.5% by leading the integration of Yes Bank's 24*7 NEFT system
• Introduced innovative commission constructs, helped in increasing 10p UE, facilitating the seamless onboarding of new partners and ensuring the retention of existing ones for Swiggy
• Ensured Swiggy's compliance with the government of India's new GST u/s 9(5) directive
• Pioneered the ideation and implementation of a real-time payout dashboard, enabling all restaurant partners to accurately track their payouts

Jul 2019 – Jan 2021 · 1 yr 6 mos · Bengaluru Area, India

• Led concept-to-launch of 'Pay-by-card' product feature for accelerating the online-customer transactions and enabling 20+ new clients getting onboarded.
• Directed the product development and devised roll out strategy of 'Live Chat feature' leading to faster problem resolution & reduction in call volume by 60%.
• Responsible for reducing the PG charges from 2.48% to 1.5% by leading the integration with Juspay along with multiple payment gateways.
• Effectively ensured reduction in data errors (1.5% to 0.2%) & completeness of client data resulting in improved customer insights.
• Rolled out ‘Role based access’ feature maximizing operational efficiency & removing the inter-dependencies of client teams (mainly Finance, HR) and Travel team.
• Launched low & negative balance alerts and ‘Autoblock booking’ feature translating in steep fall of 40% in customer outstanding payment.
• Ideated & implemented a dashboard for real time customer transactions enabling all the clients to take corrective measures immediately.

May 2018 – Jul 2019 · 1 yr 2 mos · Bengaluru, Karnataka, India

• Part of M&A practice at Deloitte USI focusing on technology clients in areas of IT transformation, Application Rationalization
• Responsible for strategizing & managing the successful launch of applications for an IT company
• Devised a stakeholder management strategy to successfully launch different applications across geographies
• Collaborated with stakeholders to plan project releases & conducted daily checkpoint meetings with clients
• Developed a model to determine the Operational run-rate cost of a target company by taking firm revenue & industry into consideration
• Member of a Campus recruitment team, prepared deck, mentored students, managed recruitment from E2E
• Legacy platforms standardization and securitization to reduce system IT cost, system risk and enhance operational efficiency

Apr 2017 – May 2017 · 1 mo · Noida Area, India

• Summer Internship, 2017
• Recommended the short term and long-term features for JeevanSathi mobile website to reduce the bounce rate
• Analysed the business potential for their upcoming 3 features of JeevanSathi in the market and recommended suggestions

Jul 2014 – May 2016 · 1 yr 10 mos · Bengaluru Area, India

• Application Migration & Analytics Team
• Experienced in Cisco’s Data Center Application Analytics service, which plays a key component in Cisco’s Data Center Migration methodology
• Worked with multiple clients across the globe in there Data Center migration plan for application dependency mapping in order to generate an application migration plan
• Worked extensively on ESXi, Vmware Vsphere, VM deployment and management in Data Centre
• Worked on scripting languages like Perl to automate various deliverables and reduce turnaround time across various deliverables
• Acted as a mentor for new hires. Delivered various knowledge transfer sessions.
• Received multiple employee Recognition Awards for intense focus on customers, teamwork, and ownership of projects

May 2013 – Jul 2013 · 2 mos · Dresden Area, Germany

• Worked on FFT algorithms related to communication to enhance the working of the 4G network in Europe. Worked there for two months under awesome guidance of Prof. Emil Matus from The Vodafone Chair Communication Lab, Germany.

Apr 2012 – Jun 2012 · 2 mos · New Delhi Area, India

• worked for 2 months on RFID technology.