P

Priya S.

Operations Associate

Mumbai, Maharashtra, India15 yrs 4 mos experience
Most Likely To Switch

Key Highlights

  • Expert in Operations Management with extensive BPO experience.
  • Proven track record in team leadership and conflict resolution.
  • Strong background in community building and women's empowerment.
Stackforce AI infers this person is a BPO Operations Manager with expertise in team leadership and community engagement.

Contact

LinkedIn

Skills

Core Skills

Operations ManagementTeam Leadership

Other Skills

AdministrationBusiness DevelopmentBusiness EnglishClient RelationsClient ServicesCoachingCommunicationConflict ResolutionContract RecruitmentCustomer Relationship Management (CRM)Customer ServiceE-RecruitmentEmployee TrainingEnglishEnglish Teaching

About

Operations management - BPO

Experience

15 yrs 4 mos
Total Experience
1 yr 6 mos
Average Tenure
2 yrs 3 mos
Current Experience

Concentrix

Operations Manager

Mar 2024 – Present · 2 yrs 3 mos · Mumbai, Maharashtra, India · On-site

  • Ardent Call Center Operations Manager especially adept at call center hiring, coaching and ongoing training to ensure compliance with operations regulations. Skilled at setting and meeting productivity goals. Specialize in conflict resolution and the timely preparation of operations and productivity reports. Knowledgeable about overseeing schedules, administration and client management. Hardworking and detail-oriented team player experienced in call center environments, customer service management and team leadership and operations management.
Operations ManagementCustomer ServiceTeam LeadershipCoachingConflict ResolutionProductivity Goals

Coto

City Ambassador

Aug 2023 – Nov 2024 · 1 yr 3 mos · Nagpur, Maharashtra, India · Hybrid

  • City Ambassador :
  • Is an integral part of Coto, a women-only social media platform. It aims to connect, empower, and uplift women across various cities by establishing local communities. City Ambassadors play a crucial role in building and nurturing these communities, fostering a sense of belonging and collaboration among women in their respective cities.

Bpo

Operations Manager

Jan 2023 – Mar 2024 · 1 yr 2 mos · Nagpur, Maharashtra, India · Hybrid

Beyond staff

Virtual Assistant

Jan 2023 – Mar 2023 · 2 mos · Greater London, England, United Kingdom · Remote

B2b growth hub

Client Relationship Manager

Jan 2023 – Mar 2023 · 2 mos · United Kingdom · Remote

Amdocs

Technical Business operations Team Lead

Jun 2022 – Dec 2022 · 6 mos · Maharashtra, India · Hybrid

Hexaware technologies

Team Lead

May 2021 – Jun 2022 · 1 yr 1 mo · Nagpur, Maharashtra, India · On-site

Lizlyn careers

Human Resources Executive

Aug 2020 – Dec 2020 · 4 mos · Mumbai, Maharashtra, India · Remote

Shovij technology pvt ltd

Operations Manager

Jan 2019 – Mar 2021 · 2 yrs 2 mos · Nagpur, Maharashtra, India · Hybrid

  • Team leader for a 30 member team US Process

Entregoid technologies

Senior Customer Service Representative

Sep 2017 – Dec 2018 · 1 yr 3 mos · Nagpur, Maharashtra, India

Get hired recruitment services

Founder

Jan 2017 – Apr 2023 · 6 yrs 3 mos · Nagpur, Maharashtra, India · Remote

  • Looking for staff. End your search with us. Let us handle all your recruitment hassles while you handle more productive things of your business.

Bg investo

Floor Manager

Jun 2016 – Jun 2017 · 1 yr · Nagpur, Maharashtra, India

  • E-commerce company

Fis

Customer Service Representative

May 2014 – Dec 2014 · 7 mos · Mumbai, Maharashtra, India

  • American Express US bank process

Tour2india4health consultants

international patient coordinator

Jun 2012 – Feb 2014 · 1 yr 8 mos · Nagpur, Maharashtra, India

  • Handling all health care patients administration

Ahmad classes

Office Administrator

Jan 2011 – Mar 2012 · 1 yr 2 mos · Nagpur, Maharashtra, India

Sun tv network limited

Radio Jockey

Feb 2008 – Jun 2009 · 1 yr 4 mos · Nagpur, Maharashtra, India

  • Worked as RJ with S FM 93.5 (RED FM as called now)

Kingfisher airlines

Ticketing Agent

Jun 2007 – Jan 2008 · 7 mos · Nagpur, Maharashtra, India

Education

Rashtrasant Tukadoji Maharaj Nagpur University, Nagpur

Bachelor of Commerce - BCom

Jan 2006 – Jan 2009

excel interior design institute

Diploma in interior designing — Interior Design

Jan 2015 – Jan 2016

Bharatiya Vidya Bhavan's

High School Diploma

Jan 2004 – Jan 2006

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