Priyank Shah

Program Manager

Gurugram, Haryana, India11 yrs 8 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Led national programs driving Veg Mode growth.
Co-led team recognized with Founder’s Award for excellence.
Expert in data-driven decision-making and process improvement.

Stackforce AI infers this person is a B2C Operations and Supply Chain expert in the Food Delivery industry.

Contact

Skills

Core Skills

Operations StrategyProject ManagementProgram ManagementData AnalysisOperations ManagementCost OptimizationBusiness ExpansionOperations ExpansionRecruitment StrategyFleet ManagementVendor ManagementMarketing StrategyCustomer Relationship ManagementSales ManagementTeam Leadership

Other Skills

Project Planning & ExecutionBusiness Growth & ExpansionCross-functional CollaborationData-driven Decision MakingData Analysis & ModelingStakeholder ManagementOperations EfficiencyProcess OptimizationProcess ImprovementPerformance ManagementPerformance & SLA ManagementIncentive Program DesignBusiness Expansion & Launch ExecutionPartner Relationship ManagementOperations Expansion & Scalability

About

Program Manager with 9+ years of experience at Zomato and Uber, leading pan-India supply chain, logistics, and growth strategy to drive scalability, cost efficiency, and partner experience. Currently part of Zomato’s Central Strategy Office, where I lead cross-functional programs and city-level growth initiatives that enhance operational performance and profitability. I work closely with marketing, product, and operations teams to translate strategy into measurable business outcomes. Experienced across logistics, consumer product, and business growth functions, with a strong focus on data-driven decision-making, process improvement, and customer impact. 📧 shahpriyank0311@gmail.com | Open to program management and strategy roles across India and global markets.

Experience

11 yrs 8 mos

Total Experience

2 yrs 11 mos

Average Tenure

6 yrs 11 mos

Current Experience

Zomato

5 roles

Program Manager

Promoted

Dec 2023 – Present · 2 yrs 5 mos · On-site

➤ Lead national programs driving Veg Mode growth across major cities, improving adoption and engagement through digital, CRM, and influencer campaigns.
➤ Partner with product & marketing teams to enhance platform visibility and user experience.
➤ Strengthened brand presence through offline activations and restaurant partnerships.
➤ Optimised user flow and search through data-driven initiatives and cross-functional collaboration.
➤ Spearhead student-engagement and profitability initiatives under Zomato’s central strategy office.

Project Planning & ExecutionOperations StrategyBusiness Growth & ExpansionCross-functional CollaborationData-driven Decision MakingProject Management

Associate Program Manager

Sep 2022 – Nov 2023 · 1 yr 2 mos · On-site

➤ Led projects improving delivery-partner experience, profitability, and reliability.
➤ Built rain-surge logic using intensity + aging models to optimize delivery cost.
➤ Directed the pizza-bag replacement program, managing procurement & logistics.
➤ Co-led team recognized with Founder’s Award (Q3 2023) for operational excellence.
➤ Designed Spin & Win gamification to boost delivery-partner engagement.

Data Analysis & ModelingStakeholder ManagementOperations EfficiencyProcess OptimizationProgram ManagementData Analysis

City Logistics Head

Nov 2021 – Aug 2022 · 9 mos · On-site

➤ Managed city-wide logistics operations, ensuring cost control & service reliability.
➤ Collaborated with finance/product teams to streamline processes.
➤ Improved partner performance through targeted operational programs.

Operations ManagementCost OptimizationCross-functional CollaborationProcess ImprovementPerformance Management

Cluster Head – South Gujarat

Jul 2019 – Oct 2021 · 2 yrs 3 mos · On-site

➤ Oversaw operations across 11 cities, ensuring SLA adherence & partner satisfaction.
➤ Designed incentive & payout models improving profitability & retention.
➤ Led city-level initiatives for brand visibility & customer experience.
➤ Executed launch & expansion projects scaling operations across Gujarat.

Operations StrategyPerformance & SLA ManagementIncentive Program DesignBusiness Expansion & Launch ExecutionPartner Relationship ManagementBusiness Expansion

Area Manager – Launch & Expansion

Feb 2019 – Jun 2019 · 4 mos · On-site

➤ Led the successful launch and expansion across 11+ cities in Gujarat, driving supply readiness and operational scalability.
➤ Owned end-to-end hiring strategy and execution for delivery partners aligned with business growth plans.
➤ Executed targeted BTL recruitment campaigns to accelerate on-ground partner acquisition.
➤ Defined and implemented quality metrics and service standards to improve delivery experience and NPS.
➤ Built structured feedback systems to reduce rejections and delays, enhancing overall operational efficiency.

Operations Expansion & ScalabilityRecruitment Strategy & ExecutionProcess OptimizationQuality & Performance ManagementOperations ExpansionRecruitment Strategy

Uber

2 roles

Senior Leasing Consultant

Promoted

Jun 2018 – Feb 2019 · 8 mos

➤ Led city-level onboarding & fleet-expansion strategy.
➤ Executed BTL recruitment campaigns & vendor engagement initiatives.
➤ Monitored KPIs to enhance operational efficiency & partner performance.

Fleet Expansion & ManagementVendor Relationship ManagementRecruitment & Onboarding StrategyPerformance Tracking (KPI Management)Operational Efficiency ImprovementFleet Management+1

Leasing Consultant

Oct 2016 – May 2018 · 1 yr 7 mos

➤ Managed vendor contracts & procurement for fleet acquisition.
➤ Ran ATL/BTL marketing campaigns to expand supply base.
➤ Trained sourcing teams at Uber Dost centers, improving lead generation & retention.

Vendor Management & ProcurementFleet Acquisition StrategyMarketing Campaign Management (ATL/BTL)Team Training & DevelopmentLead Generation & RetentionVendor Management+1

Call to cabs

General Operation manager

Feb 2011 – Feb 2013 · 2 yrs · Greater Surat Area · On-site

➤ Managed end-to-end call centre operations and ensured smooth communication between customers and drivers.
➤ Planned and optimised cab routes, scheduling, and dispatch efficiency.
➤ Oversaw cash collection, billing, and reconciliation for driver payments.
➤ Maintained strong customer relationships and resolved complaints to improve satisfaction.
➤ Led marketing and promotional strategies to strengthen brand visibility.
➤ Built strategic partnerships and supply tie-ups to stabilize market demand.

Operations ManagementCustomer Relationship Management (CRM)Route Planning & OptimizationBilling & Cash Flow ManagementMarketing & Vendor PartnershipsCustomer Relationship Management

Nanavati toyoto car dealer

2 roles

Sales Team Lead

Promoted

Jan 2011 – Feb 2011 · 1 mo · Greater Surat Area

➤ Led, guided, and trained the sales team to achieve monthly sales targets.
➤ Collaborated with sales executives to engage and convert prospective clients.
➤ Ensured consistent performance tracking and customer satisfaction.

Sales & Business DevelopmentTeam LeadershipCustomer Relationship ManagementTarget AchievementCommunication & NegotiationSales Management

Sales Executive

Jun 2010 – Dec 2010 · 6 mos · Greater Surat Area

➤ Interacted directly with clients to understand needs and recommend suitable vehicle options.
➤ Achieved monthly sales targets through proactive lead follow-ups and customer engagement.
➤ Built lasting customer relationships to encourage repeat sales and referrals.

Sales & Business DevelopmentCustomer Relationship Management (CRM)Team LeadershipTarget AchievementCommunication & NegotiationSales Management+1