Priyanka Kailkhura

Operations Associate

Gurgaon, Haryana, India13 yrs 10 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Over 10 years in business intelligence and consulting.
Expert in data analytics and reporting.
Proven track record in stakeholder management.

Stackforce AI infers this person is a Business Intelligence and Data Analytics expert in the Consulting industry.

Contact

Skills

Core Skills

Stakeholder ManagementProduct ManagementBusiness Intelligence (bi)

Other Skills

TrainingReporting & AnalysisData VisualizationMachine LearningMicrosoft ExcelSQLData AnalysisCustomer Relationship Management (CRM)Business AnalysisRequirements AnalysisTestingResearchQuality AssuranceManual TestingHuman Resources

About

10+ years of experience in business intelligence and consulting with diverse professional experience in data analytics & reporting in customer relationship & performance management domain where my core responsibility is to help clients understand their business better by providing them business implementation solutions for driving more value and improving upon opportunity areas.

Experience

13 yrs 10 mos

Total Experience

6 yrs 11 mos

Average Tenure

10 yrs 7 mos

Current Experience

American express

4 roles

Senior Manager

Promoted

Sep 2021 – Present · 4 yrs 9 mos

Stakeholder ManagementTrainingReporting & AnalysisProduct Management

Manager

Jun 2019 – Sep 2021 · 2 yrs 3 mos

Engage with clients to understand their needs and business priorities and accordingly delivering analytical insights in a consultative manner. Developing, designing & deploying automated utilities & solutions that can be leveraged by analytical & business teams to drive efficiencies.

Stakeholder ManagementReporting & AnalysisProduct Management

Lead Business Analyst

Promoted

May 2017 – Jun 2019 · 2 yrs 1 mo

Analyzing voice of customer feedback from the (CX) software platform for dash boarding, and direct goals and action management. Providing action workflows to executive, central and front-line teams for customer satisfaction, customer loyalty, Net Promoter scores and overall business performance through text analytics & data insights.

Business Intelligence (BI)Reporting & Analysis

Business Analyst

Nov 2015 – May 2017 · 1 yr 6 mos

Business Intelligence (BI)Reporting & Analysis

Global logic

Senior Quality Analyst

Jul 2012 – Oct 2015 · 3 yrs 3 mos · Gurgaon, India

Worked for Google, Gurgaon (Client Site) as a Senior QA Engineer - Globallogic Inc (Employer).
Research and analyzing data, Secondary research for curation and content quality check, comprehensive database management and migration from SQL to internal database
Testing of web applications and databases with query tools
Defect logging, tracking and management, creating reports and publishing metrics
Mentoring New-Joiners and their performance to ensure efficiency in operations and meeting of individual & group targets
Qualitative, quantitative or ad hoc analysis and research
Expertise in End-to-End Testing, UI Testing, Regression Testing, Functional Testing, Database Testing & Performance Testing.
Experienced as both on-site and offshore project member
Skilled to inspire and motivate teams and quickly learn new skills. Strong communication and interpersonal skills to effectively lead, train, and mentor
Team Management

Reporting & Analysis