Pro Ghosh — Operations Associate
Experienced operations professional with 15+ years’ cross-functional expertise and 8 years leading Service Desk transformation. Skilled in stakeholder management, incident leadership, and operational resiliency. Equipped with ITIL® 4, Lean Six Sigma GB & ISO auditing, I’m now gearing my career towards Program Management to lead large-scale initiatives and operational improvements.
Stackforce AI infers this person is a seasoned operations manager in the IT service management sector.
Experience: 20 yrs
Skills
- Operations Management
- Customer Experience Management
- Service-level Agreements (sla)
- Performance Management
- Risk Assessment
- Business Continuity
- Business Process Outsourcing (bpo)
- Operations
- Client Requirements
- Retail Banking
- Budgeting
Career Highlights
- 15+ years of cross-functional operations expertise
- Led Service Desk transformation initiatives
- Skilled in stakeholder management and operational resiliency
Work Experience
Fujitsu
Global Operations Manager - SD (1 yr 6 mos)
Tech Mahindra
Business Associate Operations Manager (1 yr 4 mos)
A.P. Moller - Maersk
Senior Specialist - Global Business Resilience, GSC (2 mos)
Tata Consultancy Services
Assistant Manager - TATA Consultancy Services || Business Continuity Management (1 yr 5 mos)
KPMG - Business Continuity || Incident & Problem Management || Process Manager (2 yrs)
Telenor - Team Leader || Internal Compliance & iQMS Auditor || Relationship Crisis Management Lead (1 yr 4 mos)
TDC - Team Manager || Internal Compliance and iQMS Auditor || Relationship Crisis Management Lead (3 yrs 1 mo)
Telstra - Team Leader || Compliance and iQMS Executive || SME (1 yr 9 mos)
Barclays Shared Services
Personal Banker || Tele Caller (1 yr 9 mos)
Hand Picked Hotels
Food and Beverage Supervisor || Assistant Manager (2 yrs 7 mos)
Shimla Pinks; 4550 Miles from Delhi
Restaurants Supervisor || Food and Beverage Assistant Manager (5 mos)
Hand Picked Hotels
Senior Customer Service Associate (1 yr 10 mos)
Oberoi Hotels & Resorts
Internship (1 yr)
Education
BA in International Hospitality Management at Queen Margaret University
BA in Hotel Management and Catering Tech at IAM, Institute of Hotel Management College Network
Bachelor's degree at Rishi Bamkim Chardra College
Higher Secondary Education at Kendriya Vidyalaya
