Apr 2023 – Jun 2025 · 2 yrs 2 mos · Bengaluru, Karnataka, India

Apr 2022 – May 2023 · 1 yr 1 mo · Bengaluru, Karnataka, India

• Agile Project
• Management
•  Led and executed project launches and implementations for top 5 Banks & Insurance companies
•  Managed the full lifecycle using agile methodologies to meet client business objectives and generated
• revenue by implementing digital solutions for clients
•  Achieved 95% on-time software delivery and successfully delivered solutions with a 94% quality rating
• from clients, ensuring high customer satisfaction and timely project completion
• Process
• Improvement &
• optimization
•  Reduced project delivery timeline by 20% through spearheading process improvements with the
• custom engineering team
•  Reduced manual errors by 15% and improved overall quality assurance processes through the
• introduction of automation tools and streamlined workflows
• Resource
• Management
•  Reduced overall idle time by 18% and ensured 95% alignment of resources to project timelines
• through the dynamic resource forecasting model that accurately predicted project needs
•  Reduced resource bottlenecks by 30% through the adoption of agile project management tools, which
• allowed for real-time tracking and adjustments based on resource availability
• Team
• Management
•  Led and managed a cross-functional team of 25+ professionals including Product team, developers,
• QA engineers, solution specialists and the support team
•  Achieved a 95% on-time project delivery rate through effective coordination and leadership
•  Reduced team turnover by 15% via a positive work environment, encouraged professional
• development and maintained high levels of engagement through regular check-ins and feedback
• Accounts
• Handled
•  Managed key accounts including HDFC Bank, TATAAIA Life Insurance, SBI Life, MAX Life Insurance,
• Future Generali Life Insurance, AXIS Bank, ICICI bank & Prudential and Aditya Birla Group etc
•  Generated revenue of ~ $2M USD ensuring the successful delivery of solutions to banks and life
• insurance clients

Oct 2021 – Apr 2022 · 6 mos · Mumbai, Maharashtra, India

• Information Technology & Services
• End to end Project management / Implementations.
• Mitigation plan and Risk analysis.
• Implementation and integration of new 3rd party developers
• Validate Customer workflow and certify their API usage
• Ability to understand developer’s requirement and provide solutions using API
• Gap & Impact analysis of the new requirement/changes
• Mange complexities reported during Testing(SIT/QA/UAT) and PROD implementations
• Manage and control API Gateway Migration for Enterprise clients
• Responsible to partner with Airline customers and onboard 3rd party API Partners in Sandbox environment.
• Implementation support to partners until Go-Live.
• Day to day handling of leading API Management toolsets
• Working on Agile methodologies, Git-flow processes and source control.
• Developing & supporting Web Services REST API, XML and JSON.
• Following standard procedures for proper escalation from Enterprise clients
• Owns more than one enterprise account and facilitate the 3rd party implementations.
• Coordinate and communicate with External and Internal stakeholders (Service
• Delivery Executive, Project Manager, Development Team, Product, Documentation,
• infrastructure, QA, etc.) as required.
• Create/analyze incident and alerts data to provide insights and help with problem resolution and continuous improvements.
• Define/maintain metrics to manage and improve core implementation performance.
• Consolidate and present report-outs; communicate as appropriate.

Jun 2021 – Oct 2021 · 4 mos · Noida, Uttar Pradesh, India

• Supply Chain and Logistics
• Understand the customer’s requirements and map them to functional specifications
• Configure FarEye product platform for customer requirements and as a complete
• operational flow
• Proactively identify and highlight risk and its mitigation plan
• Manage scope of the project and ensure changes are documented and approved.
• Release preparation (Planning deployments, version setup, coordination, etc.
• Clearly communicate expectations to team members and stakeholders.
• Participate in the requirement discussions along with the Solution Architect.
• Perform UAT, POC, DEMO & Managed Test execution with Business Stakeholders
• Conducted training of the Transportation Management System for business users
• Responsible for reproducing/confirming product defects and reporting such defects to
• the Product Management / Development team for future consideration.
• Business Process Setup and enforcement through IT Solutions.
• Developed Mobile and Web processes to enable the same.
• Documentation - Solution Design, EPICS and User stories, SOWs, SOPs, and API
• Integration Docs
• End to End manual testing of modules and key accounts on both UAT and Production
• Environment.
• Supply Chain Visibility Solution for Logistics & Solution Adoption through training
• Tracking Visibility on Real-Time through TMS
• Route optimization engine to reduce the cost of pickups and deliveries
• End-to-end visibility of logistics activities and boost KPI management of 3rd party
• logistics providers
• Accountable for Solution design and architecture at the FarEye Platform.
• Analysis of client data and creating Insights for better visualization.
• Deep experience interfacing with technical and business resources to drive successful
• outcomes
• Provide implementation guidance to ensure successful uptake and implementations
• Teams worked with – DevOps, Technical Team, Customer Success, QA, Product /
• Project/Program Manager, Sales & Technical Support.

Nov 2019 – Jun 2021 · 1 yr 7 mos · Bengaluru, Karnataka, India

• Infrastructure, Testing & Deployment
• Worked closely with clients on understanding requirements
• Responsible for deploying latest driver application & monitored sites
• Worked closely with dev team on creating and understanding impact assessments
• Collaborate with the manual QA team to best ensure the quality of our products
• Involved in User Acceptance Testing. (UAT), POC Testing, Manual Regression and Functional Testing.
• Initiating and implementing product enhancement procedures and standards.
• Diagnosing and troubleshooting technical problems during development and new version release of the application.
• Support & CS
• Identify process gaps and execute Continuous Improvement Plans
• Manage customer concerns and issues, diagnose RCA, document interactions
• Conduct trainings & create documentation
• Maintain accurate & timely reports and take needful actions
• Successful in establishing good rapport

Apr 2019 – Oct 2019 · 6 mos · Kolkata, West Bengal, India

• Data and Insight Solutions
• Analyze the data collected and present our findings to our parent company or client (Amazon & Flipkart and several other
• platforms) and make them aware of their present market competition.
• Working on Agile methodologies, Git-flow processes and source control.
• Maintains relationships with organization and related parties.
• Provides data analysis using our quantitative research, maintain our existing data assets as well as driving new qualitative and quantitative, data-driven projects.
• Gathering competitive market intelligence.
• Gather, organize, and synthesize data to support decision-makers in the firm's sales and development function.

Dec 2016 – Mar 2019 · 2 yrs 3 mos · Kolkata, West Bengal, India

• Insurance & finance
• Maintains relationships with organization and existing clients.
• Proactively communicates on delayed reports/data sets, or issues affecting ability to conduct daily work effectively
• Research for various organization to create a portfolio for clients.
• Data Analysis and Trouble shooting
• Initiative to prioritize and trouble-shoot discrepancies effectively; develop and enhance a set of work instructions as knowledge is built
• Demonstrates ability to handle scenarios where data or instructions are incomplete