Jul 2025 – Present · 11 mos

• Leads MSP Operations for India and heads the Supplier Enablement function across India

May 2025 – Jul 2025 · 2 mos

Jul 2022 – Apr 2025 · 2 yrs 9 mos

• Thrived in high-pressure, fast-paced environments, delivering results with agility and precision.
• Diagnosed and resolved critical operational challenges, driving continuous business improvement, and boosting overall efficiency.
• Handled commercial and contractual escalations across multiple accounts, enforcing compliance with company policies and regulatory frameworks.
• Led Multiple ad-hoc and strategic projects annually, ensuring seamless client account operations and service continuity
• Transformed client workflows and processes, reducing turnaround times by 30% and improving efficiency
• Served as the primary escalation point for clients, resolving 95% of operational concerns within SLA to maintain service excellence
• Built and nurtured strong stakeholder relationships, driving alignment between business objectives and operational strategies across 5 key accounts
• Managed compliance for 90+ vendors, ensuring adherence to regulatory standards and achieving 100% compliance in audits

Jul 2020 – Jun 2022 · 1 yr 11 mos

Jun 2015 – Jun 2020 · 5 yrs

• As Sr. Client Associate, responsible for driving MSP module at Morgan Stanley.
• Key Highlights-
• Responsible for client & vendor management.
• Responsible to interact with Managing Directors, Executive Directors, and Hiring Managers of Morgan Stanley and align with them in regards with the internal requirement and delivering profiles & closures across all the divisions of IT.
• Responsible to conduct weekly/monthly review calls with the Hiring Managers and Executive Directors of respective divisions of IT on the status of candidates and the pipeline on the TAT of closures.
• Currently involved in Handling IT Recruitments for the consultant Hiring.
• Client Management, Vendor Management, Stakeholder Management, People Management.
• Have hands on experience using the SAP FieldGlass(MSP)
• Responsible for managing the Fieldglass MSP
• Working as a Client Consultant and majorly involved in the following aspects: -
• Sharing the Job Description and Vacancy details to the Vendors.
• Involved in screening of the profiles and sending it across to the Business.
• Interview scheduling of the candidates.
• Managing & approving candidate costs from the MD/ED
• Maintaining the TAT to close the particular positions.
• Manage end to end employee life cycle including on boarding for new joiners, confirmation, payroll, attendance, grievance handling, employee relations and employee separation.
• Ensure that all requests are tracked & served within agreed timelines.
• Deal with employee requests regarding human resources issues, rules, and regulations.
• Co-ordination with Vender, accounts, business partners to ensure complete adherence to payroll schedule.
• Generating the Bill rates.