Puneet Sabhlok — Customer Success Manager
I am an AI Product Support & SaaS Customer Success Specialist with 9+ years of experience in web chat, social media support, and customer communication across Telecom, Utilities, Financial Services, and AI-based SaaS products. Currently, I handle end-to-end customer support for an AI/LLM-based product, where I manage user queries, onboarding, feature explanations, and issue resolution through web chat and social media platforms. I act as a bridge between users and internal product teams to ensure smooth adoption and high customer satisfaction. I specialize in simplifying complex AI tools for non-technical users, maintaining SLA and CSAT standards, and improving user retention in SaaS environments. I am actively seeking opportunities in AI Product Support, SaaS Customer Support, or Customer Success roles, and I am also open to freelance or remote support engagements.
Stackforce AI infers this person is a SaaS Customer Success Specialist with expertise in AI product support.
Location: Pune City, Maharashtra, India
Experience: 6 yrs 10 mos
Skills
- Ai Product Support
- Saas Customer Support
- Customer Service
- Crm Management
- Chat Support
- Client Coordination
Career Highlights
- 9+ years in AI product support and SaaS customer success.
- Expert in managing customer queries and onboarding for AI tools.
- Proven track record in improving user retention and satisfaction.
Work Experience
Confidential Client – AI/LLM SaaS Product
AI Product Support & Social Media Specialist (Web Chat) (6 mos)
VOIS
Senior Executive – Customer Service (Web Chat & Voice) (1 yr 2 mos)
WNS
Senior Associate – Customer Service (Chat & Voice) (2 yrs 3 mos)
Money Power'z fincorp
Customer Service Associate / Social Media Specialist (2 yrs 11 mos)
Education
Bachelor of Business Administration - BBA at Swami Ramanand Teerth Marathwada University (SRTMU), Nanded
