Jul 2022 – Jun 2024 · 1 yr 11 mos

• Built 0→1 insurance marketplace (6 product line, 14+ partners) and directed 2 simultaneous client deliveries while Leading 6 Scrum teams (48+ software development team) and product team of 5+ driving Agile adoption, to overcome unclear requirements and product development reducing onboarding time by 40% and improving conversion through phased Agile delivery and long term planning.
• Enhanced collaboration by implementing Jira dashboards, addressing the challenge of documentation accuracy by leveraging Gen AI for user stories and test cases and inefficiency, reducing follow-ups by 40%, and resolving 90% of late-stage conflicts.
• Streamlined API integrations/webservices with technical product strategy and leveraging technical expertise by addressing and recommending solutions for complex system architecture, Technical specifications and utilising technical expertise cutting partner integration time by 40% and manual effort by 60%.
• Secured CEO Excellence Award in 2024 by addressing market challenges in the insurance sector, boosting customer engagement.
• Enhanced release management by conducting monthly deployments, addressing stability issues and launching 40+ features at a time.

Feb 2019 – Jun 2022 · 3 yrs 4 mos

• Built open-architecture insurance marketplace using micro services architecture, enabling real-time onboarding of 20+ General/Life/Health products.
• Launched Bajaj Group’s first unified Insurance Marketplace, addressing diverse customer needs, enhancing market reach across Motor, Health, Travel, Cyber, ULIPs.
• Utilized analytic, market research to address low engagement, enhancing conversion rates by 25% through tailored recommendations.
• Engaged with multiple clients with respect to third-party API integrations and leveraging API knowledge for API analysis for PAN validation, Credit Vidya.
• Streamlined mortgage product disbursement by addressing slow processes, resulting in a 60% reduction in time.
• Managed end to end product ownership of Mortgage (Lending) and Insurance products, enhancing customer engagement by 30% (i.e. identified areas of opportunity, structured analysis, gathered data, generated insights, and communicated findings, understood business requirements, influenced and assisted partners and stakeholders with the execution).
• Facilitated alignment among 10+ cross-functional teams, addressing stakeholder concerns and boosting project efficiency by 100%.
• Revamped CRM system for call centers, boosting assisted journey and co-browsing solutions.
• Achieved project targets under tight deadlines, earning the “Hero of the Moment” award for innovation and outstanding performance.
• Facilitated functional requirements and business requirements, and managed user stories for 20 developers across 3 Scrum teams, ensuring streamlined execution in an Agile framework.
• Created detailed product documentation, user stories, BRDs, and FSDs to create an end-to-end digital mortgage journey and CRM platform capability, significantly boosting top-line growth.
• Key involvement in brainstorming sessions on frontend process flows, backend integration, analytic services, risk policy integrations, product development & B2B integrations.

May 2017 – Jan 2019 · 1 yr 8 mos

• Acted as SPOC for defect resolution, implementing Problem-Solving/Process Improvement framework that reduced recurring issues by 35%.
• Implemented an image-based NACH solution to address slow mandate processing, achieving 70% automation and enhancing workflow efficiency.
• Enhanced process automation by implementing a scanned mandate system across 22 locations, improving operational efficiency by 90% through targeted training.
• Addressed risk management challenges by implementing preventive controls, achieving a 99% reduction in defects.
• Achieved the Sprinter Award in Q1 2018 for driving performance excellence in product management.

Jan 2017 – May 2017 · 4 mos

May 2016 – Aug 2016 · 3 mos · indore