Sep 2021 – Mar 2024 · 2 yrs 6 mos · Noida, Uttar Pradesh, India

Jan 2017 – Sep 2021 · 4 yrs 8 mos · Gurgaon, India

• Understanding and scoping clients' requirements and delivering curated solutions by deriving insights from data and applying analytics practices.
• Worked on various business problems like:
• Designing personalized campaigns for credit card customers to increase spend
• Developed customer 360 for an aviation company to derive CLTV and increase loyalty
• Record linkage & NER: De-duping disparate data sources to create a central database
• Created a configurable tool to parse unstructured text documents and extract the data of interest
• Developing customer 360 for leading e-commerce & on-air shopping platform
• TV schedule optimization
• Multi-label multi-class text classification using NLP
• Image classification & object detection

Apr 2015 – Dec 2016 · 1 yr 8 mos · Gurgaon

• A start-up focused on easing and supplementing healthy diet of an urban youth. Liquidiet was a cold pressed juices brand. Cold pressed juices are natural, better than homemade juices, free from preservatives, color, sugar, flavor or any other additives and are a tasty alternative with no degradation in nutrition.
• Responsibilities – Led product development & operations.
• Conceptualised the production unit by designing machines locally, reduced capex by more than 50%.
• Devised an assortment of 8 blends covering key nutrients catering to all taste buds & customers.
• Setup operations to cater B2C deliveries within 60 minutes & B2B deliveries within 4 hours post-order.
• Partners Gold Gym, Le Marche, Modern Bazaar, Honey Money Top, MotiMahal Group, Movie Times, Theos & hospitals targeting different customer base.

Jun 2013 – Aug 2014 · 1 yr 2 mos · Gurugram, Haryana, India

• Responsibilities– Team lead logistics & operations analytics, Operations Intelligence Team
• Daily reports automation to zero-click, saving significant man hours
• Fraud orders detection - reduction by 80%. Multi parameter entity linkage using fuzzy match and weighted score
• Worked with the delivery team to remodel KCI framework improving the first attempt efficiency by 2%
• Worked on capacity planning & prioritisation during special campaigns to handle upto 3x load.
• Introduced a process to periodically revise 3PL priority based on SLAs and cost to company
• Learning initiative within the team; conducted sessions on SQL, Excel & VBA

Jun 2011 – Jun 2013 · 2 yrs · Bengaluru, Karnataka, India

• Building statistical models in excel & analyse historical data to support and drive business strategies
• Model to generate Optimum Resource Pyramid mix for T&M projects
• People Supply Chain forecasting (low bench strength & high utilisation)
• Call Volumes & AHT forecasting
• Customer attrition & no growth analysis
• Model for calculating Productivity & Work Utilisation of resources; used for monitoring performance of project and evaluating the bidding cost for new projects
• June, 2011 - May,2012
• Regional Migration Representative: Supervise the work migration process for new business & Add-on business from the parent company, review the contract obligations & provide approvals after the review and approval of the key stakeholders
• Publishing weekly Dashboard

May 2010 – Jul 2010 · 2 mos · Noida Area, India

• First hand on field experience of various lab and field tests used for geotechnical investigations
• Coordinated with a team of 20 data analysts to design macros to automate, minimize the human intervention and increase the accuracy in analysing results of various tests used during geotechnical investigations

May 2009 – Jul 2009 · 2 mos · New Delhi Area, India

• Rainfall & discharge analysis of Andhikhola Basin located in Nepal