Oct 2022 – Mar 2024 · 1 yr 5 mos · Bengaluru, Karnataka, India

• ▪ Collaborate with product and analytics to drive requirements, inform decisions, and develop innovative products and features for an exceptional delivery and customer experience.
• ▪ Accountable end-to-end, through planning, development, testing, deployment, monitoring, maintenance and support.
• ▪ Led the merch, discovery, and customer experience for InsanelyGood on Swiggy app.
• ▪ Designed and built a Route Planning System to automate and optimize the manual route planning process, facilitating seamless transition of the business from SuprDaily to InsanelyGood, involving a shift in the workforce from 800 to 200 DEs within a day, while also ensuring a 99.99% adherence to time SLAs.
• ▪ Developed support for multiple delivery slots to accommodate additional demand and offer hassle-free delivery options.
• ▪ Migrated the observability stack from Datadog to Prometheus, Grafana, and Loki, saving $400/month. Developed and executed a meticulous migration plan, provided comprehensive training and documentation to facilitate the seamless adoption of new stack.

Apr 2022 – Mar 2024 · 1 yr 11 mos

• ▪ Spearheaded a series of initiatives to optimize SuprDaily's staging and production infrastructure, resulting in significant weekly cost reduction of ~40% ($110) for staging and ~9.1% ($105) for production.
• ▪ Migrated the observability stack from Datadog to Prometheus, Grafana, and Loki, saving $400/month. Developed and executed a meticulous migration plan, provided comprehensive training and documentation to facilitate the seamless adoption of new stack.
• ▪ Upgraded runtime for all SuprDaily services to ensure continued support, compatibility, and improve efficiency.
• ▪ Designed and built a Route Planning System to automate and optimize the manual route planning process, facilitating seamless transition of the business from SuprDaily to InsanelyGood, involving a shift in the workforce from 800 to 200 DEs within a day, while also ensuring a 99.99% adherence to time SLAs.
• ▪ Developed support for multiple delivery slots to accommodate additional demand and offer hassle-free delivery options.
• ▪ Implemented POD validation using Google Vision Label detection and Object localization services and established a QC dashboard for precise analysis of the performance of the Door Similarity model developed by the DS team and built E2E pipelines for seamless storage and synchronization of data between different service domains and handle variations in the model accuracy, eliminating manual efforts and improving efficiency.
• ▪ Achieved a substantial 70% reduction in ONDs, enhancing delivery accuracy and achieving consistently low OND% rates of <= 0.1%

Jul 2021 – Mar 2022 · 8 mos

• ▪ Built features and products to facilitate seamless supply chain operations and implemented monitoring tools to ensure their effectiveness.
• ▪ Designed and developed features to enhance address data, boosting geofenced deliveries by 100% for old customers and 85% for new ones, increasing DEs confidence in navigating to customer locations and improving delivery success rates.
• ▪ Achieved an 80% drop in calls for new customers, from 45% to 9% and a significant reduction in delivery distance deviation from 440m to 150m for 98th percentile deliveries, decreasing the Order Not Delivered rate by 54% from 2.8% to 1.3%.
• ▪ Developed an Asset Management and Vaccination system with WhatsApp integration, facilitating asset management, minimizing non-returnable assets and incorrect payouts, and ensuring vaccination regulation compliance for ∼3k DEs.
• ▪ Created dashboards for managing notices and enabling them on the app to inform DEs about the monthly payout schemes, incentives, etc., reducing leaves during rainy days by 72%.
• ▪ Implemented a Sorter onboarding flow for Delivery Executives and Supervisors, enabling them to onboard as Sorters and support operations during sale days.

Aug 2020 – Jul 2021 · 11 mos

• ▪ Developed a Trade Surveillance System that detects potentially unethical trades and issue alerts.
• ▪ Learnt basics of financial services industry, Investment Banking, Capital Markets, Equities Market, Fixed Income Markets & Products, Forex Markets, Derivatives, Wealth Management, Trade Lifecycle, Corporate Actions etc.

Feb 2020 – Jul 2020 · 5 mos

• Developed REST APIs using Java 8 and Spring Boot. Used Angular 9 to build the frontend, PostgreSQL for storing the data, and JUnit for unit testing the developed microservices.

Dec 2019 – Dec 2019 · 0 mo · Chandigarh Area, India

• Implemented macros for generating daily reports on excel using VBA.

May 2019 – Jul 2019 · 2 mos · Bengaluru, Karnataka, India

• ▪ Learnt about IAM, JML process, Authentication, Course-grained and Fine-grained Authorization, XACML Architecture, and basics of public and enterprise Blockchain.
• ▪ Analyzed two major Dynamic Authorization Providers in the market based on various parameters and policies.