Raghul Ganesh

Customer Success Manager

Chennai, Tamil Nadu, India14 yrs 1 mo experience

Key Highlights

Expert in Customer Success Management and CRM strategies.
Proven track record in customer retention and churn reduction.
Strong background in strategic planning and forecasting.

Stackforce AI infers this person is a Customer Success Management expert in the SaaS industry.

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Skills

Core Skills

Customer SuccessPerformance ManagementRetention Strategies

Other Skills

People ManagementForecastingRenewalsCoaching & MentoringNew Product RolloutOnboardingB2B CommerceCross-Functional Relationship BuildingOrganization SkillsSales CampaignsCustomer LoyaltyTraining MaterialKnowledge Based EngineeringCustomer ResearchCustomer Relationship Management (CRM)

About

Leader in Customer Success Management, Harnessing CRM, Customer Engagement, Retention/Renewals and Churn Reduction. Experienced in Strategic Planning, Forecasting and Customer Onboarding. Experienced Implementation Consultant with a demonstrated history of working in the human resources industry. Skilled in SQL, Microsoft Excel, Customer Service, Management, and Project Implementation. Strong information technology professional.

Experience

14 yrs 1 mo

Total Experience

1 yr 7 mos

Average Tenure

7 mos

Current Experience

Xcitium

Senior Manager Customer Success

Nov 2025 – Present · 7 mos · Chennai, Tamil Nadu, India · Remote

Performance ManagementPeople ManagementForecastingRenewalsCustomer Success

Confluent

3 roles

Manager, Customer Success

Nov 2024 – May 2025 · 6 mos · India · Remote

Manager, Customer Success

Aug 2024 – May 2025 · 9 mos · India · Remote

Manager of Customer Success

Aug 2024 – May 2025 · 9 mos · India · Remote

Managed customer success operations for long-tail customers across Americas, EMEA, and APAC regions.
Led a team responsible for the <$100 cohort of accounts, focusing on driving customer wellness and retention.
Conducted quarterly touchpoints across regions to monitor and improve customer health and satisfaction.
Supporting the team in achieving retention targets through consistent coaching, guidance, and performance tracking.
Onboarded new hires and provided training to ensure a strong foundation for success from the start.
Established and maintained weekly cadences to help the team overcome challenges and achieve retention goals.