Nov 2024 – Present · 1 yr 7 mos

Jun 2024 – Nov 2024 · 5 mos

• At Sprinklr, our mission is to enable every organization on the planet to make their customers happier. Sprinklr is the unified platform for all customer-facing functions. We call it unified customer experience management (Unified-CXM). We help companies deliver human experiences to every customer, every time, across any modern channel, at a once-impossible scale. Headquartered in New York City with employees globally, Sprinklr works with more than 1,000 of the world’s most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.

Sep 2009 – Jun 2024 · 14 yrs 9 mos

Jun 2018 – Present · 8 yrs · New York, United States

Jun 2016 – Present · 10 yrs

Jan 2015 – Dec 2017 · 2 yrs 11 mos · New York City Metropolitan Area

• Mobile / Education Start up

Jun 2014 – Dec 2016 · 2 yrs 6 mos · New York City Metropolitan Area

• Mobile / Fashion Start up

Jul 2008 – Jan 2011 · 2 yrs 6 mos

• Goodmail Systems makes CertifiedEmail™, the industry standard class of trusted email. CertifiedEmail provides a safe and reliable means for consumers to easily identify authentic messages from legitimate commercial and nonprofit senders.

Sep 2006 – Jun 2008 · 1 yr 9 mos

• Epsilon is the world’s largest Marketing Services Company per a 2008 Ad Age report and the interactive services group was one of its four business units. The group provided email marketing technology and interactive agency services (including creative, strategy, acquisition, web development and search marketing) to over 500 clients. The group had about 600 associates in 23 offices in 11 countries around the world, organized into six areas consisting of Sales, Client Services, Interactive Agency Services, Technology, EMEA and APAC.
• Grew company's revenue 40% to approximately 100MM dollars. Expanded out from email into digital marketing services including Search and Web development.
• The company was created by putting together industry leading email companies, Bigfoot Interactive and DoubleClick Email Solutions. Experience performing due diligence and integrating large geographically dispersed teams to create massive synergy efficiencies.

Oct 2005 – Sep 2006 · 11 mos

• Led the company's platform to leadership position in Forrester and Jupiter analyst evaluations. Managed R&D, Technology Operations and Infrastructure with a combined team of over 225 technologists spread across North America, Europe and Asia. Scaled the platform and infrastructure (six global data centers) to support over 500 clients internationally. Hands on involved in architecture and scalability.
• Integrated the technology teams across Bigfoot Interactive and DoubleClick email solutions group. Managed costs efficiently using open source systems and architecture.
• Filed for two patents for email marketing innovations including one for dynamic optimization of campaign results using real time behavioral data.

Jan 2003 – Present · 23 yrs 5 mos

• Invite only group of NY CTOs who meet monthly to brainstorm and share best practices

Jan 2001 – Jan 2005 · 4 yrs · New York City Metropolitan Area

• Architected and managed the technology team that built top ranked email marketing platform. Supported two acquisitions and integrated the infrastructure and app platforms. Managed the company's R&D, Technology Operations and Infrastructure teams. Built and managed a client services team to support all ASP clients increasing measured customer satisfaction by over 350%. Actively supported the sales process and was directly involved in closing most of the company's top clients. Supported growth from zero to the company's sale in 2005 to Alliance Data Systems for over 120MM dollars.
• Managed a distributed team of engineers, system administrators, database administrators, QA and operations personnel. Hands on involved with architecture and scalability of the application and infrastructure. Scaled the platform from 10K mails and hour to over 15MM mails and hour and from a few MM mails per year to over 40Billion emails per year.

Jan 2000 – Jan 2001 · 1 yr

• Built an email marketing platform from concept to implementation. Evangelized email marketing to prospects and clients. Hands on involved with sales effort and client services.
• Came up with the name 'Advaya' for Bigstar Entertainment's new email marketing spin off.

Jan 1996 – Jan 1999 · 3 yrs

• Worked as a consultant. Designed and developed automated network provisioning and monitoring systems for business clients. Architected solutions and programmed in Unix,C and Informix.

Jan 1994 – Jan 1996 · 2 yrs

• Recruited from campus by Tata Unisys (now called Tata Infotek)
• Developed solutions for multiple clients including Ford motors, Charming Shoppe and Catalyst. Developed real time control systems for warehouse automation software. Programmed in C, Unix, Informix