R

Rahul Kumar

Operations Associate

Noida, Uttar Pradesh, India8 yrs 9 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Over 5 years of customer experience expertise
Proven track record in operational excellence
Strong analytical thinking and process optimization skills

Stackforce AI infers this person is a Customer Experience and Operations professional in the Fintech industry.

Contact

Skills

Core Skills

Customer ExperienceOperations ManagementCustomer Service

Other Skills

Back Office OperationsCallingClient RelationsCustomer ContactEmailEnglishFDsFreshdeskINDmoney App : US StocksInsuranceKPI ManagementMixpanelMutual FundsProcess OptimizationRedash

Experience

8 yrs 9 mos

Total Experience

2 yrs 11 mos

Average Tenure

4 yrs 6 mos

Current Experience

Indmoney

2 roles

Assistant Manager

Promoted

Jan 2024 – Present · 2 yrs 5 mos · Gurugram, Haryana, India · Hybrid

Customer Experience and Operations professional with over 5 years of proven expertise in managing end-to-end customer journeys across fintech and retail domains. Currently working as an Assistant Manager at INDmoney, where I lead a team in delivering seamless customer support and drive operational excellence using tools like Freshdesk, Mixpanel, and Redash. Skilled in handling escalations, process optimization, partner coordination (loans, fixed deposits, insurance), and KPI management (CSAT, FRT, TAT). Previously contributed to onboarding and KYC operations at Paytm Payments Bank and customer service at iEnergizer. Known for strong analytical thinking, SOP development, and cross-functional collaboration. Passionate about improving CX through data insights and workflow automation.

Customer ContactFreshdeskMixpanelRedashProcess OptimizationKPI Management+2

Senior Associate of Business Operations

Dec 2021 – Sep 2024 · 2 yrs 9 mos · Gurugram, Haryana, India · Hybrid

Customer Contact

Paytm payments bank

Associate

Sep 2019 – Dec 2021 · 2 yrs 3 mos · Sector 125, Noida

EnglishBack Office OperationsSoft SkillsClient RelationsCallingEmail+2

Ienergizer

Senior Executive

Aug 2017 – Aug 2019 · 2 yrs · A- 37, Sector 60, Noida · On-site

EnglishSoft SkillsClient RelationsEmailCustomer ContactCustomer Service

Education

Dr. B. R. Ambedkar University, Agra

Bachelor of Business Administration - BBA

Jan 2012 – Jan 2015

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