Rahul Sachan

DevOps Engineer

Bengaluru, Karnataka, India12 yrs 2 mos experience

Highly Stable

Key Highlights

Over 8 years of experience in application support and development.
Proficient in AWS, Python, and Java for technical solutions.
Strong leadership in building high-performing support teams.

Stackforce AI infers this person is a Fintech and E-commerce expert with strong DevOps and technical support capabilities.

Contact

Skills

Core Skills

DevopsAwsTechnical SupportCustomer SuccessTeam LeadershipE-commerceBackend DevelopmentUi Development

Other Skills

24x7 Production SupportAPI DevelopmentAccount ManagementAmazon Web Services (AWS)Analytical SkillsApache KafkaApplication SupportAzkabanBackend ScriptingCC++CI/CD Pipeline DevelopmentCascading Style Sheets (CSS)CoachingCollaboration

About

Experienced Application & Production Support Engineer with over 8 years of experience spanning software development, application maintenance, L3 technical support, incident management, and root cause analysis in the fintech, Ads and e-commerce domains. Demonstrated ability to manage high-severity incidents, lead cross-functional collaboration with Product, DevOps, and Engineering teams, and mentor support teams for improved service delivery. Proficient in scripting and development using Python, Java, and SQL on Linux environments, with hands-on experience in AWS services, automation, and monitoring tools such as Grafana, Kibana, Prometheus, ELK Stack. Strong understanding of Scripting, Database, ITIL frameworks, Agile methodologies, SDLC, and DevOps practices. Open to roles including Application Support Engineer, Technical Support Engineer, Product Support Engineer, Solution Engineer, or similar positions. Known for a meticulous and analytical approach, leadership in building high-performing support teams, and delivering effective solutions under pressure through collaboration and technical excellence.

Experience

12 yrs 2 mos

Total Experience

3 yrs 9 mos

Average Tenure

10 mos

Current Experience

Zoop money

DevOps Specialist

Aug 2025 – Present · 10 mos · Bengaluru, Karnataka, India · On-site

CI/CD Pipeline Development & Automation
Manage core AWS infra: IAM, VPC, EC2, RDS, ECR, CloudWatch, Route53, SQS, SNS.
Monitoring, Logging & Observability

CI/CD Pipeline DevelopmentAWSMonitoringLoggingObservabilityDevOps

Navi

2 roles

Software Solution Engineer Lead

Promoted

Jan 2023 – Aug 2025 · 2 yrs 7 mos · Bengaluru, Karnataka, India

Led the Tech Support teams responsible for Cash Loans, Investments (AMC, Gold), UPI, Bill Payments, and Insurance, aiming to make financial products reliable and accessible across India.
Collaborated with tech, Product, and Customer Success teams to enhance customer experience and ensure product stability.

Technical SupportCollaborationCustomer ExperienceCustomer Success

product solution engineer Team Lead

Apr 2022 – Feb 2023 · 10 mos · Bengaluru, Karnataka, India

Managed Tech Support teams overseeing Cash Loans, Home Loans, and Health Insurance, ensuring seamless business support.
Built and mentored a team of over six members to drive operational excellence.

Team ManagementOperational ExcellenceTeam LeadershipTechnical Support

Flipkart

2 roles

product solution engineer III

Promoted

Aug 2017 – Apr 2022 · 4 yrs 8 mos · Bengaluru Area, India

Currently working on the e-commerce advertising platform, Here i contributed both side demand and serving system. Specially worked in payment and demand flow.
feature recommendation and flow improvement base on data analysis
Leading Tech support team and defining Process, SOP, SLA.
DevOps support for mysql, alerts, stage and production environment setup and CI/CD pipeline.

E-commerceData AnalysisDevOps SupportDevOps