Apr 2023 – Jun 2023 · 2 mos

• Market Strategy & Growth: Conducted in-depth qualitative research to identify
• the unmet needs in e-commerce for conversational AI solutions. Enhanced the
• 'Inbox' CRM product by analyzing user journeys and introducing targeted
• AI-driven chat features to resolve critical pain points.
• Success Metrics Development: Analysed research papers to identify standard
• KPIs comparing GenAI conversations with static bot conversations, concluding
• that GenAI interactions are more effective in reducing dependence on human chat
• agents.
• UI & AI Optimization: Proposed UI changes and optimized AI-based
• suggestions for the ‘Inbox’ CRM to improve user experience and engagement.

Sep 2021 – Jun 2022 · 9 mos

• · Implemented and monitored data access control of 175+ million insurance policies held by 16+ million customers
• · Onboarded 100+ applications teams, formulated access policies for them on on-premises HDFS & S3 store
• · 1/4 POCs for handling Apache Spark & Hive DB performance issues for the US & Northern Ireland regions
• · Collaborated with Product Managers for devising data platform upgrade roll-out timelines and identifying potential service disruptions
• · Assisted the Associate Manager with the recruitment of 5+ Consultants for Allstate's US-based subsidiary - Arity
• · Conducted weekly briefing sessions with application teams to understand storage and computing resource requirements; shared MOM with global teams
• · Applause Awards (10+) for resolving stakeholder concerns (100+) and maintaining effective communication
• · Star of the Month Award for laudable efforts in monitoring and administration of big data platforms

Aug 2018 – Oct 2021 · 3 yrs 2 mos

• · Supervised Hadoop big data clusters (200+ servers/nodes), performed calibration, maintenance, & upgradation
• · Reviewed 20+ Spark codes and 50+ SQL queries, suggested optimizations, achieved 15% reduction in resource utilization
• · Formulated (end-to-end) test clusters before major version upgrades, resulted in 20% lesser post-upgrade fixes
• · Analysed cluster utilisation (100+ nodes), repurposed redundant big data servers into on-demand dev containers
• · Saved 320+ man-hours per month by spearheading automations for metric collection and service health checks
• · Created 20+ scripts in Bash and Ansible and scheduled them using crontab (on LINUX) and Jenkins pipelines
• · Documented 5+ upgrade impediments, 10+ routine service & feature failures and 5+ SOPs for the admin team
• · USD 1.5 million saved annually - migrated ~2PB data from HDFS to S3 store; collaborated with a team of 10
• · USD 600,000 saved annually - administered AWS EC2 clusters and scripted Terraform-based lights-off code
• · Developed monitoring scripts for data platforms (340+ servers/nodes), achieved 75% reduction in service interruptions
• · Promoted three home-grown technologies, reduced dependence on vended applications, attained 40% reduction in licensing fees
• · Conducted Disaster Recovery exercises to simulate transfer of application workload from the primary to the secondary data centre

Jan 2017 – Jun 2017 · 5 mos · New Delhi Area, India

• EDS Pvt. Ltd. is a sustainable building design consulting firm.
• Conducted Green Building Analysis and Energy Analysis of real estate projects for clients such as NTPC, UIDAI etc.
• The daylight and shading analysis helped NTPC to achieve a 390% increase in energy savings for their Ramagundam Service Building in Telangana.

Jun 2016 – Jul 2016 · 1 mo · Kamand Campus, IIT Mandi

• Conducted experiment design for Acoustic Levitation and Acoustic Energy Harvesting preceded by finite element simulations of acoustic wave propagation in cavity and pipe.
• Based on my research, I built a prototype that was used by the School of Engineering (IIT Mandi),
• to help students better understand the concept of Acoustic Levitation.

Feb 2016 – Feb 2016 · 0 mo · India Habitat Centre, New Delhi

• Key speaker of our award winning presentation on ‘Sustainable School Design Concepts’ at the
• 7th GRIHA SUMMIT organized by The Energy and Resources Institute (TERI), Government of India.

Dec 2015 – Mar 2016 · 3 mos · Department of Architecture and Planning, IIT Roorkee

• As Manager Sponsorship for Cognizance 2016 - annual technical festival of IIT Roorkee
• Managed finances, planned events and competitions.

Jun 2015 – Aug 2015 · 2 mos · New Delhi Area, India

• AAW Productions is a Creative Management and Production company.
• Provided Media Marketing Support (designed Campaign Posters, Promotional Videos, Logo(s) and Website Mock-ups). AAW Productions got an official marketing logo, while the social media counters showed a tremendous increase.

May 2015 – Jul 2015 · 2 mos · International Centre for Entrepreneurship and Technology, Ahmedabad

• EnerLeaf develops Smart Switch Boards to make houses energy efficient.
• Developed the Interface design for EnerLeaf’s Smart Switch Boards; it was successfully implemented in the final product.