Jan 2012 – Nov 2012 · 10 mos

• Rakesh was responsible for Professional Services business across all industry sectors(Telecom, Financial Services, Energy & Utilities, Trade, transport, industry and Public Sector) and technology horizontals(Like SAP, Oracle, Microsoft) in India. In this role, Rakesh was responsible for excellence in delivery, growth of business, close alignment of global delivery centre with professional services business in client countries. Rakesh works in close collaboration with regional PS stream leaders, technology boards, sector leaders, sales and account management teams and global service lines to deliver professional services Projects/Programmes from India. As part of the management team Rakesh was responsible for driving various initiatives within Logica India, like Managing people and Enhancing client value priority. Rakesh was part of the Global Innovation Board for Logica group and as Head of Innovation for India he was also responsible for driving innovation within India business.

Jan 2008 – Dec 2011 · 3 yrs 11 mos

• Rakesh was responsible for delivery of all projects/programmes to telecom operators and network equipment manufacturers globally from India. Rakesh's responsibilities included, ensuring scope, quality, schedule and cost of delivery is as per client and Logica expectations, Managing people to ensure high staff engagement index, low attrition, managing cost and high staff survey scores, work closely with the sales team globally to provide pre-sales support to grow the business.

Jun 2005 – Dec 2007 · 2 yrs 6 mos

• Rakesh was responsible for managing the delivery of the largest account with more than 300 staff from India, the delivery was managed 100% from offshore with high margin. It was one of the most profitable accounts for Logica and client satisfaction score was high. Rakesh built an excellent relationship with the client and our KPI based performance measurement became a benchmark within the client organisation to measure other global delivery centres including their own R&D centres.

Oct 2004 – Jun 2005 · 8 mos

• Rakesh was responsible for managing all the staff related responsibilities like performance management, career development, coaching & mentorship, training, recruitment, implementation of retention strategies, managing staff allocation conflicts and managing attrition within the business unit with the help of staff and line managers. Rakesh was part of the management team of the business unit and was working closely with central functions like HR and resourcing. Through effective mentorship and other initiatives Rakesh successfully brought down the attrition significantly.

May 2002 – Oct 2004 · 2 yrs 5 mos

• Rakesh was responsible for Logica’s strategy in cards/EFT solutions; Rakesh was focussed on creating Logica’s end to end market offering in this space. Rakesh managed pre-sales consulting, business consulting for clients, partnerships with product vendors, conducting functional workshops for clients and training sales/technical staff on business aspects of cards/EFT business. This was a global role and Rakesh was responsible for supporting the countries to sell and help them deliver the solutions to major banks and card processors. Rakesh was expected to work 50% in pre-sales/business development globally with the sales team and 50% with the regional delivery teams. Rakesh was a key member of the FS-International Line of Business (ILoB) in Logica. Rakesh played a key role in winning and delivering a large deal for Luottokunta, Finland to implement a new national Electronic Fund Transfer switch and Smart Card infrastructure (EMV compliant) in Finland.

Nov 1998 – Apr 2002 · 3 yrs 5 mos

• Rakesh was responsible for end to end management of the product, like defining product roadmap, managing user group meetings, product marketing, functional workshops with clients or prospects, pre-sales support globally to the sales team, creating investment cases etc. Rakesh was working closely with the project manager to ensure that new releases are as per agreed scope and timelines. Rakesh was earlier responsible for transitioning the product from UK to India and setting up the product center in Bangalore. Rakesh provided all the functional expertise to the team and managed the transition of Card Issuer system. After the transition he took responsibility of defining the requirements and managing the development of merchant acquiring system. Rakesh was responsible for new release management, global deployment and support for all clients of QCards.

Jan 1997 – Nov 1998 · 1 yr 10 mos · India

• Rakesh was responsible for setting up and managing the cards centre operations for the bank, Rakesh was responsible for defining & managing various processes like card issuance, pin mailer issuance, settlements, reconciliation, branch support, in-house card printing and implementing new processes and systems. Rakesh reduced the turnaround time of card issuance from 10 days to 5 days by improvements in various systems and processes. Rakesh was a key member of new product implementations in the bank, like Base 24 EFT switch an ACI product and I-Flex retail banking system now part of Oracle

Jun 1996 – Dec 1996 · 6 mos · India

• Rakesh was responsible for daily reporting of business to the President, Rakesh was focussed on daily cash flow management, quarterly cash flow projections, receivables management and banking operations by liaising with the bank.

Jul 1992 – Jun 1994 · 1 yr 11 mos · India

• Rakesh was responsible for making the technical specifications of an RFP document for procuring process control/automation equipments for chemical/petrochemical plants. Rakesh was responsible for technical evaluation of the offers of various vendors and for the final selection of equipments for the plants. Rakesh was also involved in making of engineering documentation procedure manual for ISO 9001 certification. Rakesh was selected as the “BEST TRAINEE Engineer” out of 30 trainees who joined the company from various leading engineering schools.