Dec 2021 – Present · 4 yrs 5 mos

• Building a Data-Driven Operating Model to connect the dots between the business strategy, the operational teams, and the analytics and data teams in order to unleash the full potential that data can bring to an organization, with continued focus on culture and purpose as the guiding compass.

Apr 2017 – Nov 2021 · 4 yrs 7 mos

• I strived to foster a culture of excellence, innovation, collaboration & fun to build high performing cohesive cross functional teams. We partnered with senior business leaders/functionaries and cross departmental teams to understand key business drivers, and to plan and clearly articulate the shared vision of the path to analytics maturity. This led to development of flagship RTB (Run the business) sales operations reporting and analytics suite, a fully automated solution that helped managers make informed decisions on creating, progressing and closing pipeline. We furthered the decision making process by embedding targets and projections using data science for the go-to-market strategy team.

Apr 2014 – Mar 2017 · 2 yrs 11 mos

• In the expanded role, I lead the Adobe Global Services' Performance Management Group to provide BI & Analytics across Customer Care, Adobe Consulting & Training Services, Retention Management, Customer Success Management and Maintenance & Support functions. I focussed on building capable leaders in my org who can rise up to the call to deliver best in class busiess performance management. During this time we build enterprise grade application like Panorama (Customer 360), and Elixir (Retention management).

Apr 2012 – Mar 2014 · 1 yr 11 mos

• I lead a team of program managers who are pivotal in providing decision support and performance management for the retention, renewals and growth of Adobe's Enterprise Digital Marketing and services subscription business.
• I augment from my past work experience in business intelligence and technology to creatively set the strategy and vision for my team to meet the demands of management teams that help customers realize the full value of their investment in Adobe products and services in the competitive landscape of digital marketing and web analytics space.
• In a typical week, I would:
• 1. Engage with leadership team in weekly reviews to assess key drivers that impact the performance and provide an outlook against quarterly targets.
• 2. Guide the System analysts & BI teams in demystifying complex and legacy IT implementations in the design and development of decision support systems.
• 3. Review progress on projects and business performance with my team to keep the direction aligned to the overall objectives and vision.
• 4. Be hands on in at least one of the many initiatives the team is working on (provide analysis, help automate, create business summary for executives etc.)

May 2010 – Apr 2012 · 1 yr 11 mos

• I program managed Services Readiness for product launches of Adobe's Video, Flash, and Print & Publishing business units. Readiness ensures infrastructure and systems are in place, employees are trained, and suppliers are integrated.
• I bridged the divide between product development and the operations teams. On one hand, I engaged with the product managers/ Release managers to help integrate service attaches, support and training readiness plan into the overall product life cycle, and, on the other hand, I worked with cross functional teams such as support, sales, services marketing to establish readiness objectives, drive timelines, get management approvals for budget, headcount, facility expansion etc.

Aug 2008 – May 2010 · 1 yr 9 mos

• I set up BI platform with MSBI stack (SSIS, SQL Server, SSAS) for the newly transitioned Adobe's customer support and services team to India. It helped transform the manual, excel based, quarterly reporting to a scalable and automated daily Operations reporting, weekly performance reviews, along with introduction of stack rank, scorecards and dashboards. I built the platform capability and enabled the org to ensure sustainability of the BI platform.