Ranjit Kumar Paswan

Operations Associate

Pune Division, Maharashtra, India18 yrs 10 mos experience

Key Highlights

  • Expert in real-time workforce management.
  • Proven track record in project transitions.
  • Strong analytical and communication skills.
Stackforce AI infers this person is a Workforce Management Specialist with expertise in analytics and project management.

Contact

LinkedIn

Skills

Core Skills

Work Force ManagementReal Time AnalysisProject Management

Other Skills

Real Time AnalystCommand CentreSchedulerIEXEnglishContact CentersAnalyticsDatabasesData AnalyticsCritical ThinkingSupervisory SkillsCustomer Service ManagementTime ManagementData AnalysisExecutive Management

About

Currently working as Work Force Management Senior Executive. Real Time Analyst. Worked as Ops support in various projects. Training and handling OJT employees. Instrumental in transitioning various projects from clients. Clients handling and interactions is one of the major KRAs.

Experience

18 yrs 10 mos
Total Experience
4 yrs
Average Tenure
2 yrs 8 mos
Current Experience

Walmart

Real Time Analyst

Oct 2023 – Present · 2 yrs 8 mos · Pune, Maharashtra, India · On-site

  • Real Time Analyst Command Centre at Walmart
Real Time AnalystCommand CentreWork Force ManagementReal Time Analysis

Firstsource

Senior Analyst

Jun 2023 – Oct 2023 · 4 mos · Mumbai, Maharashtra, India · On-site

  • Work Force Management, Real Time Analyst, Scheduler
Work Force ManagementReal Time AnalystSchedulerIEXReal Time Analysis

Fusion bpo services

Workforce Management Analyst

Nov 2021 – Nov 2022 · 1 yr · Kolkata, West Bengal, India · Hybrid

Project ManagementEnglish

Imerit technology

Senior Operations Executive

Nov 2017 – Oct 2021 · 3 yrs 11 mos · Greater Kolkata Area

Project ManagementEnglish

Wipro

2 roles

Senior Executive

Nov 2006 – Oct 2017 · 10 yrs 11 mos

Project ManagementEnglish

Senior Associate

Nov 2006 – Aug 2017 · 10 yrs 9 mos

  • Claims Auditor
Project ManagementEnglish

Education

Sabarmati University

Bachelor of Commerce - BCom — Accounting

May 2020 – Apr 2023

Kendriya Vidyalaya

Higher Secondary

Apr 2001 – Jun 2003

St. Augustine's Day School of Shyamnagar

Apr 2001 – Present

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