Rashmi K. — Operations Associate
As an escalation analyst at Think and Learn Pvt. Ltd, I leveraged my digital marketing expertise and attention to detail to resolve complex customer issues and improve user satisfaction. I also contributed to the development and implementation of digital strategies for the company's online education products and services, such as Byju's and WhiteHat Jr. I am looking for opportunities to leverage my skills and experience in the industry, where I can collaborate with other professionals and stakeholders to deliver high-quality and innovative outcomes. I am proficient in English, and Hindi, and I have multiple certifications in advanced social media strategy, artificial intelligence, and digital marketing from Accenture.
Stackforce AI infers this person is a Digital Marketing and Customer Experience Specialist in the EdTech industry.
Location: Bengaluru, Karnataka, India
Experience: 8 yrs 1 mo
Skills
- Customer Experience
- Digital Marketing
Career Highlights
- Expert in digital marketing and customer experience.
- Proven track record in resolving complex customer issues.
- Strong background in developing digital strategies for EdTech.
Work Experience
Accenture
Operational Specialist (8 mos)
Optus
Executive (1 yr 5 mos)
BYJU'S
Escalation Specialist (2 yrs 2 mos)
Kailasha Online Learning
coding tutor (1 yr 11 mos)
DRISTI
Volunteer (8 yrs 1 mo)
Education
Bachelor's degree at Birla Institute of Technology, Mesra
Higher secondary school at The Assembly of God Church School - India
Secondary school at The Assembly of God Church School - India
Master of Business Administration - MBA at O.P. Jindal Global University (JGU)
