Ravi Shanker - PMP®PSM®GCP®

Program Manager

Hyderabad, Telangana, India17 yrs 7 mos experience

Highly StableAI Enabled

Key Highlights

Expert in managing complex cloud migration projects.
Proven track record in AI-driven customer experience solutions.
Strong leadership in telecommunications digital transformation.

Stackforce AI infers this person is a Telecommunications and Cloud Solutions expert with a focus on AI and customer experience.

Contact

ravi.shanker@ttecdigital.com LinkedIn

Skills

Core Skills

Project ManagementCcaasAi SolutionsCloud SolutionsCustomer ExperienceSolution ArchitectureTelecommunicationsPre-salesOperations ManagementSoftware ImplementationProduct Management

Other Skills

3G5G5G CoreAgile & Waterfall MethodologiesAgile MethodologiesAgile Project ManagementAmazon Web Services (AWS)ArchitectureArtificial Intelligence (AI)BSSBusiness AnalysisBusiness Case PreparationBusiness InsightsChange ManagementChatbots

Experience

17 yrs 7 mos

Total Experience

2 yrs 6 mos

Average Tenure

2 yrs 1 mo

Current Experience

Ttec digital

2 roles

Program Project Manager, Microsoft Dynamics365 CCaaS

Sep 2025 – Present · 9 mos

Promoted for managing the Projects for Microsoft Dynamics 365 Contact Center As a Service

Microsoft 365 Project Management ToolsDevOpsContact Center as a Service (CCaaS)Agile Project ManagementProject ManagementCCaaS

Senior Principal Technical Project Management at TTEC Digital (formerly Avtex)

May 2024 – Present · 2 yrs 1 mo

Project Management for Cloud migration (Microsoft D365, Genesys Cloud, Kore ai., Nice, Shelf Knowledge Management) using CCaaS service.
Project Delivery for GenAI solutions, IVR, Voice and Chat Bots for CX improvement.
Drive project delivery, KPI tracking, executive reporting, and multi-cloud strategy.
Oversee CRM integrations (Salesforce, Dynamics, ServiceNow) and PSA tool adoption.
Managed a cross-domain & multi practice team of over 30-40 members. Strong interpersonal, people management, and facilitation skills with the ability to secure people to proactively support project delivery.
Manage end-to-end service engagement, from scoping and proposals to execution and closeout. Change Order management, main point of contact for Account Teams.

Executive LeadershipArtificial Intelligence (AI)VoicebotsAgile Project ManagementMicrosoft 365 Project Management ToolsSoftware as a Service (SaaS)+11

Tata communications

Solutions Architect

Apr 2021 – May 2024 · 3 yrs 1 mo · India · Hybrid

Telecom Digital transformation for MVNOs, Project management for 5G, IoT and eSIM projects.
Solutioning for MVNOs and 5G SEPP security frameworks based on RFP
Migrated 100K+ subscribers to private cloud platforms.
Supported SaaS-based Voicemail, USSD, eSIM and Connected Car solutions.
Delivered projects in cloud-native infrastructure across global telecom clients.

DevOpsChange ManagementPresales Technical SupportMilestonesPresalesBusiness Insights+10

Tata teleservices ltd

Solutions Architect

May 2016 – Apr 2021 · 4 yrs 11 mos · Hyderabad Area, India

Pre-Sales, Planning and Operations management for Enterprise SMSC and SMS Aggregator.
Conduct product demonstrations and presentations to showcase the features and benefits of solutions.
User acceptance test plan, Proof of concept (POC) testing.
Lead the response process for RFIs, RFPs and RFQs for Core network elements and Value-added services.
DRA - Diameter Routing agent- Planning, Migration,
New Node integrations. Managing operations

PresalesTechnical DocumentationArchitecturePre-SalesTelecommunications