Oct 2021 – May 2025 · 3 yrs 7 mos · Banglore · Hybrid

• Having 3.8 Years of experience in L2 Application/Production support Environment and ready to work in 24/7 Rotational shifts. Possess hands on experience in Linux, Oracle and Unix shell scripting, Autosys, ITIL Process. Has exposure in the enhancement maintenance and support of various applications for production and non-production. PROFESSIONAL SUMMARY Creating and monitoring the support tickets in Service Now tool. Monitoring database servers, webservers, fallout orders, DB connectivity, order flow to reduce the outage time. Debug and troubleshoot all production issues and perform root cause analysis (RCA). As production support engineer, responsible for monitoring and troubleshooting all applications. Identify theRoot cause or troubleshooting the issue accurately. Remained sucesful in monitoring server performance, handling outages and escalations. Promptly effectively worked on call with other teams for faster resolutions of the outages. Earned reputation for tr.