Raza Abid

Business Development Executive

Dubai, United Arab Emirates9 yrs 10 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Over 8 years of sales and customer service experience.
Successfully managed sales across UAE and international markets.
Recipient of the Customer Delight Award at Amazon.

Stackforce AI infers this person is a B2B Technical Sales Professional with expertise in chemical manufacturing and customer relationship management.

Contact

Skills

Core Skills

SalesTechnical SupportBusiness DevelopmentCustomer ServiceSales Coordination

Other Skills

Account ManagementAnalytical SkillsBusiness AnalysisBusiness StrategyChannel Sales ManagementChemical ManufacturingCustomer Portfolio ManagementCustomer Relationship Management (CRM)Customer SatisfactionEmbedded CEmbedded SystemsEnterprise Resource Planning (ERP)ForecastingIdentifying ProspectsInternational Sales

About

Technical Sales Professional with hardcore experience in Sales and Operations of 7 years in B2B space. For roles in Sales, Technical Support, Customer Service and Key Account Management. Industry verticals including Polyurethane Rigid and Flexible Polyurethanes, Construction Chemicals, Industrial Gases, Refrigerants, LPG and Industrial Equipment Sale/Rental. I have over Eight (8) years of hardcore sales and customer service experience in various industries, including working for Pearl Polyurethane, Prime Co Middle East. I have successfully grown the business and strengthened the customer relationships in the UAE & other international markets, by identifying prospects, offering solutions, and coordinating logistics. I have also led a team of 12 locations in India to enhance sales at E-Meditek. My core competencies include sales and marketing, business development, application development, key account management, product management, and team management. I am a spirited, young, and dynamic team player and a quick learner, with a passion for business innovation and won customer delight award at Amazon

Experience

9 yrs 10 mos

Total Experience

2 yrs 5 mos

Average Tenure

4 yrs 1 mo

Current Experience

Pearl polyurethane systems

2 roles

Technical Sales Manager

Promoted

Apr 2025 – Present · 1 yr 2 mos · Dubai, United Arab Emirates

Managing sales and technical enquiries for Polyurethane chemicals (RIGID/SPRAY/MOLDED foam), Polyurea, and CASE in UAE & Oman.
Developed and executed sales strategies to drive revenue growth and market expansion.
Established strong relationships with key clients and stakeholders to ensure customer satisfaction.

SalesTechnical SupportCustomer ServiceKey Account ManagementSales StrategiesCustomer Satisfaction

Technical Sales Engineer (Pearl Polyurethane Systems LLC)

May 2022 – May 2025 · 3 yrs · Dubai, United Arab Emirates

Pearl (Ex Covestro/Bayer JV) is an award-winning polyurethane innovator, proudly the largest system house in the Middle East and Africa, servicing a range of applications globally.
As a Sales Engineer my role is to Identify new prospects as well as managing existing customer portfolio across UAE & Oman.

SalesCustomer Portfolio ManagementIdentifying ProspectsBusiness Development

Prime co middle east

2 roles

Sales Engineer

Promoted

Jul 2019 – Apr 2022 · 2 yrs 9 mos

Job Profile:
Managing Industrial gas, LPG business for Africa Region.
Promoted to Sales Engg. To lead a team of Industrial and
Specialty Gases, LPG and Equipment
Account Management
responsibility for the Middle East and African customer base.
Successfully managing and growing business across Middle East
and Africa through identifying prospects by being updated to latest
industry RFQs, following Industry experts and media notifications.
Skills- Sales & Marketing, Business Development,Application Development,
Key Account Management,Product Management and Team Management- Industrial Products.

Sales & MarketingBusiness DevelopmentAccount ManagementSales

Sales Executive

Mar 2018 – Jun 2019 · 1 yr 3 mos

Job Profile:
Assisting Industrial gases department for UAE & Africa Region.
Accountable for selling package gas as well as bulk gases.
Identifying customer needs and based on the needs, offering and educating customer the best suitable supply mode of the gases.
Responsible for coordinating the communication between our logistic team and customer.
Skills- Sales & Marketing, Business Development,Application Development,
Key Account Management,Product Management, Channel Sales Management and Team Management- Industrial Products.

Sales & MarketingBusiness DevelopmentChannel Sales ManagementSalesCustomer Service

E-meditek global pvt ltd

Sales Coordinator

Jan 2017 – Jan 2018 · 1 yr · Lucknow Area, India

Job Profile:
Handle general Networking issues (LAN, TCP/IP and other protocol issues, General Security issues)
Work on SAP ERP to coordinate with the 12 different geographic locations in India regarding the business
Prepare and publish MIS reports to management for analysis
Regular meetings with support staff and clients regarding Grievance Management and Business Expansion
Face of the company for quarterly and annual meetings at various clients

NetworkingSAP ERPMIS ReportingSales CoordinationCustomer Service

Amazon

Customer Service Executive

Feb 2016 – Nov 2016 · 9 mos · Hyderabad Area, India

Job Profile:
Handled technical issues related to Amazon Devices (Kindle, Fire Phone, Alexa etc.) and the Digital Content in the Devices
Voice/ Non-Voice support for North American Customers via Chat, Email and Phone Support
Support Includes for system crashes, Slow-downs, and Data recoveries etc on devices
Engage with the customer to check and resolve issues, with the timely closure of tickets
Check and validate for escalation of tickets to relevant senior technical teams
Handled 60+ technical/ critical calls daily and was consistent in maintaining high standards in relation to faster resolution and end-user satisfaction
Received award in the ‘Customer Delight Program’ two times for achieving exemplary customer reviews for the service

Technical SupportCustomer ServiceProblem Solving