Oct 2022 – Sep 2024 · 1 yr 11 mos · Greater Bengaluru Area · On-site

• Senior HR Manager Specializing in Hire-to-Retire(including Employee relations) Client Relationship Management, and Project Management
• Owned end-to-end H2R processes including recruitment, onboarding, performance reviews, compensation, employee relations, L&D, and offboarding.
• Maintained accurate employee data for planning and compliance.
• Designed onboarding programs and facilitated manager training.
• Ensured alignment of people practices with legal norms and company culture.

Nov 2019 – Oct 2022 · 2 yrs 11 mos · Bengaluru, Karnataka, India

• Formulating and implementing Corporate level English training for French learners(Senior/Mid-Management from Fortune 500 companies) based on their Professional requirement and their CEFR levels Designed and Facilitated Comprehensive ESL Programs:- Spearheaded the development and implementation of high-quality ESL teaching programs tailored to diverse client needs, enhancing engagement and ensuring effective language acquisition.
• Implemented Best Educational Practices through Engaging Lesson Plans- Championed innovative educational strategies by developing dynamic, learner-centered lesson plans that maximized student interaction and facilitated practical language application, achieving significant progress in fluency and comprehension.
• Monitored and Evaluated Student Progress for Senior Management-Conducted thorough assessments of client progress, including senior management professionals from top-tier Fortune 500 companies, making data-driven adjustments to programs to optimize learning outcomes and meet individual goals.

Jul 2004 – Feb 2011 · 6 yrs 7 mos · Bengaluru, Karnataka, India · On-site

• Team Lead – Service Level Management
• Successfully transitioned the SLM process from the UK to India.
• Managed team recruitment, training, performance, and attrition.
• Allocated work and ensured delivery within SLAs.
• Liaised with onshore and offshore teams for smooth operations.
• Handled additional project management duties in the manager’s absence.
• Consultant – Global Staff Mobility (Global HR)
• Transitioned the project from the UK to India on schedule.
• Acted as the SPOC for project/resource managers and clients for expat relocations to the UK.
• Managed end-to-end assignment logistics, including visas, flights, accommodation, taxes, and reporting.
• Handled onshore employee relations and grievances.
• Managed vendor relationships.
• Team Leader, Valuations
• Managed team and operations, including hiring, training, and performance.
• Drove process improvement initiatives.
• Served as the primary point of contact for client interactions.
• Team Leader Transport for London (TfL - UK)
• Managed transitions, knowledge transfers, and processes.
• Created and managed training documents.
• Oversaw client management.
• Team Leader, AEGON Bank BPO
• Played an integral role in the pilot team for AEGON.
• Facilitated process transition and knowledge transfer, overcoming language constraints.
• Demonstrated efficiency that increased transition scope.

Oct 2001 – Dec 2003 · 2 yrs 2 mos

• Funding Coordinator, European Equipment Finance (EEF), Bangalore
• Managed team training, development, and performance.
• Ensured compliance and quality management to improve productivity.
• Achievements:
• Best Team Award for two consecutive quarters.
• First team to win the Client's Best Team Award.
• Best Employee of the Month.
• Six-Sigma Hall of Honour for consistent, error-free performance.
• Process Associate, Hyderabad
• Conducted outbound calls for collection on overdue account payments.
• Maintained high standards of quality and compliance while being customer-friendly.
• As a Subject Matter Expert, additional responsibilities included:
• Performance management.
• Employee grievance redressal.
• Acted as the SPOC for HR-related issues (designation changes, salary, incentives, etc.).

Jun 1998 – Aug 2001 · 3 yrs 2 mos

• Conducting Personality Development Programs (Beginning with the resume formats, presentability of the individual, improving their communication skills, Aptitude tests, Technical Tests, Mock Interviews, Group Discussions, and Technical Presentations).
• Preparing Batch Schedules, capacity planning for the scheduled batches and Faculty scheduling.
• Responsible for the induction programmes for the new employees and students, personality development workshops. Assisted for the international placements.