Resvin Salim

Operations Associate

Kerala, India8 yrs 2 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Implemented procurement processes reducing lead times by 75%.
Managed operations for over 150 rooms at OYO Home.
Successfully scaled refurbishment operations by 30-40%.

Stackforce AI infers this person is a versatile operations specialist with expertise in logistics and project management across various industries.

Contact

reswins9@gmail.com LinkedIn

Skills

Core Skills

Operations ManagementSupply Chain OperationsData AnalysisCreative Content CreationMarketing OperationsTeam LeadershipSales OperationsCustomer Service

Other Skills

Cost ReductionBusiness PlanningVendor ManagementNegotiationPost-SalesProject ManagementQuality AssuranceEarly-stage StartupsTimelinesMarketingCustomer-focused ServiceOffice AdministrationLead GenerationStakeholder ManagementCustomer Experience

About

An experienced operations specialist with background in operations management and project execution. Highly capable of managing resources, optimizing workflows, and delivering successful projects. Skilled in managing day-to-day operations to maintain the workflow.

Experience

8 yrs 2 mos

Total Experience

2 yrs

Average Tenure

4 yrs 9 mos

Current Experience

Spinny

2 roles

Assistant Manager

Promoted

Aug 2023 – Present · 2 yrs 9 mos · On-site

Supply Chain:
Onboarding vendors from various regions in Kerala.
Identifying vendors with high repair capabilities, ensuring quality parts for refurbishment processes.
Implemented procurement process with credit facility, reducing lead time by 75%.
Negotiated favorable terms with vendors, resulting in a 25-30% reduction in overall service costs.
Accounts Payable:
Initiates the processing of 250+ invoices monthly, totaling over 15 lakhs in amounts.
Implemented invoice verification processes, reducing invoicing discrepancies by 80%.
Ensured timely and accurate payments to vendors.
Team Management:
Managing a team of 20 members, Chief General Technicians, Quality Inspectors, Senior Technicians, Technicians and Operations Analysts.
Conducting recruitment for new evaluators and technicians, and organising training programs for the existing team to refine skills and align with company goals.
Operations Management:
Scaled refurbishment operations, increasing inventory by 30-40% to meet growing demand.
Managing workshop operations, fostering strong relationships with vendors and achieving improvement in service delivery.
Executing high-quality, cost-effective operations, leading to a 25-30% reduction in overall operational expenses.
identifying and implementing cost-saving initiatives, contributing to a positive impact on the bottom line.
Post Sales:
Managing level 2 escalations for post-sales issues, improving resolution efficiency significantly.
Working closely with the customer support team to improve the post-sales experience and reduce escalations.
Project Collaboration:
Collaborated closely with the project management team, ensuring successful project completion and meeting project milestones.
Contributed to the successful launch of projects in the city.

Cost ReductionBusiness PlanningOperations ManagementSupply Chain Operations

Operations Analyst

Aug 2021 – Aug 2023 · 2 yrs · On-site

Spinny is a tech-powered new-age used car buying platform enabling trustworthy and hassle-free transactions in used cars.
Oversaw and analyzed operational data, providing insights for decision-making.
Created comprehensive reports to track and assess the performance of Chief General Technicians and Quality Inspectors.
Ensured the highest quality standards in product delivery, meeting demand requirements and exceeding customer expectations.
Executed strategies for scaling refurbishment operations and efficiently managing inventory.
Handled escalations for post-sales issues, Conducted customer calls, coordinated tasks with OEMs and workshops, ensuring timely work completion, and consistently maintained high customer satisfaction levels.
Collaborated closely with the project management team, providing support to address challenges and ensure the successful completion of projects.

Post-SalesProject ManagementOperations ManagementData Analysis

Smartmatrix global technologies

Core team - Operations

Feb 2021 – Aug 2021 · 6 mos · Ernakulam, Kerala, India

SmartMatrix Global introduced its inaugural product, "The Show Break," as India's first regional live trivia game show, engaging users with live and non-live entertainment and real-time earning possibilities.
Played a crucial role in creating engaging content that resonated with the audience, garnering positive feedback and increasing viewership.
Assisted in various aspects of production and logistics to ensure smooth execution of live shows.
Actively collaborated with the product team, sharing insights to enhance show quality and improve user experience. Contributed to refining the show format and content, resulting in a more engaging and user-friendly presentation.
Worked closely with cross-functional teams to identify opportunities for business improvement, contributing ideas for effective growth strategies.
Participated energetically in brainstorming sessions, offering creative online marketing ideas and strategies throughout the project.
Collaborated closely with the team to create compelling marketing elements that effectively promoted the shows and increased audience engagement.

Early-stage StartupsTimelinesCreative Content CreationMarketing Operations

Oyo

Area General Manager Operations

May 2019 – Feb 2021 · 1 yr 9 mos · Thiruvananthapuram, Kerala, India

OYO Home is India's first home management system, which offers complete home management to private homeowners
Successfully launched and oversaw the operations of 150+ rooms. Ensured effective management of all rooms, providing top-notch guest experiences while adhering to OYO standards.
Maintained total UH (UnHappy) below 6% driving exceptional revenue outcome and customer retention.
Led quality assurance programs, on-site evaluations, and internal audits.
Worked closely with the Supply and Transformation team, supporting them to achieve their targeted goals while ensuring high-quality standards.
Effectively managed a team of 25+ employees, promoting their growth.
Conducted detailed analysis of upcoming program plans and forecasted resource requirements. Facilitated efficient planning and supported the team in delivering quality stays during peak days.

Vendor ManagementCustomer-focused ServiceOperations ManagementTeam Leadership

Byju's

2 roles

Sales Operations Executive

Mar 2018 – May 2019 · 1 yr 2 mos

Worked hand-in-hand with the sales team to improve the overall sales for Thrissur and Palakkad.
Solved customer challenges by offering appropriate services.
Created and implemented standard operating procedures for records handling.
Coordinated event planning, office operations, and logistical arrangements.
Supervised the travel arrangements provided for the employees.
Maintained a good rapport with vendors and customers.

Sales OperationsOffice AdministrationCustomer Service