Richa Agarwal — Operations Associate

I am a passionate and results-driven AI/ML Transformation Leader and Project Manager with over 11 years of experience in turning innovative ideas into actionable strategies across industries like fintech, healthcare, banking, IT, and infrastructure. My career journey has been shaped by a commitment to leveraging cutting-edge technologies to solve complex challenges, improve business efficiency, and drive meaningful outcomes. Throughout my career, I’ve had the privilege of working on high-impact projects, leading cross-functional teams, and delivering solutions that create measurable value. From managing AI/ML initiatives to building collaborative environments that foster growth, I thrive on driving transformations that leave a lasting impact. Key highlights of my journey include: --Successfully delivering multi-million-dollar projects by combining strategic vision with technical expertise. --Leading AI/ML-powered product development, enhancing efficiency, and accelerating delivery timelines. --Driving Agile transformations, empowering teams to achieve operational excellence and maintain a focus on innovation. --Working across global markets (US, UK, and APAC), contributing to digital innovation and creating scalable solutions. I’m deeply passionate about Generative AI, Agile practices, and their ability to redefine how businesses approach challenges in today’s digital landscape. Whether it’s designing governance frameworks for responsible AI deployment, mentoring teams to embrace modern methodologies, or collaborating with stakeholders to align technology with business goals, I strive to lead with purpose and adaptability. Beyond my professional endeavors, I’m committed to continuous learning and sharing knowledge. I actively engage in thought leadership, contribute to professional communities, and participate in international collaborations to push the boundaries of project management and AI innovations.

Stackforce AI infers this person is a Fintech and AI Transformation expert with strong project management skills.

Location: Delhi, India

Experience: 12 yrs 8 mos

Skills

Ai Transformation
Project Management
Leadership

Career Highlights

Over 11 years of experience in AI/ML transformation.
Successfully delivered multi-million-dollar projects.
Expert in Agile methodologies and AI governance.

Work Experience

Abu Dhabi Commercial Bank

AI & IT Service Delivery Specialist (11 mos)

Project Management Institute (PMI)

PMIstandards+ Subject Matter Expert (1 yr 4 mos)

Coleg Sir Gar | Coleg Ceredigion

Collaboration with Coleg Sir Gâr (UK) on Leadership and Management Training (1 yr 6 mos)

Care32 Dental Helpline™

International Strategic PM (6 mos)

GKC Consultants

AI Transformation Lead | Project Manager (4 yrs 4 mos)

Design Product Ltd

Machine Learning Scrum Lead | Project Manager (3 yrs 7 mos)

L.KMedia

IT Project Coordinator (1 yr 10 mos)

Kondesh Pvt Ltd

Team Coordinator (1 yr 11 mos)

Education

Postgraduate Degree at University of Massachusetts Amherst

Bachelor of Technology (B.Tech.) at Hindustan Institute of Technology & Management

Richa Agarwal

Operations Associate

Delhi, India12 yrs 8 mos experience

AI EnabledAI ML Practitioner

Key Highlights

Over 11 years of experience in AI/ML transformation.
Successfully delivered multi-million-dollar projects.
Expert in Agile methodologies and AI governance.

Stackforce AI infers this person is a Fintech and AI Transformation expert with strong project management skills.

Contact

Skills

Core Skills

Ai TransformationProject ManagementLeadership

Other Skills

AI-enabled service deliveryPower BIPythonAgile release planningRisk AnalysisArtificial Intelligence (AI)Leadership trainingAgile methodologiesStrategic planningProject coordinationGenerative AI frameworksAgile-ScrumAI/ML data annotationQuality assuranceProject planning

About

Experience

12 yrs 8 mos

Total Experience

2 yrs 5 mos

Average Tenure

11 mos

Current Experience

Abu dhabi commercial bank

AI & IT Service Delivery Specialist

Jun 2025 – Present · 11 mos · United Arab Emirates · On-site

 Lead AI-enabled service delivery and automation initiatives improving system reliability and incident response by 25%.
 Develop and maintain Power BI dashboards for SLA tracking, performance analysis, and governance reporting to support data-driven decisions.
 Utilize Python and analytics tools to automate log analysis, error detection, and recurring workflows, reducing manual intervention and response time.
 Collaborate with AI and infrastructure teams to implement intelligent monitoring models using Hugging Face and LangChain, enabling predictive alerting and proactive remediation.
 Coordinate with the PMO to align change-control processes, Agile release planning, and governance standards across multiple production platforms.
 Contribute to ADCB’s AI-enabled service-delivery roadmap, introducing continuous-improvement practices and automation frameworks that enhance operational resilience.

AI-enabled service deliveryPower BIPythonAgile release planningAI TransformationProject Management

Project management institute (pmi)

PMIstandards+ Subject Matter Expert

Jan 2025 – Present · 1 yr 4 mos · Remote · Remote

Appointed as a Subject Matter Expert (SME) to contribute to PMIstandards+, a global resource hub for project management professionals.
Developing and curating high-quality content that supports PMI’s mission to advance the profession and practices of project management.
Collaborating with an international team of experts to create innovative, practical, and actionable solutions for project management challenges.
Driving strategic initiatives by sharing insights that enhance global standards and best practices in project management.
Promoting knowledge dissemination to empower project managers worldwide to deliver excellence in project execution and leadership.

Project ManagementRisk AnalysisArtificial Intelligence (AI)Leadership

Coleg sir gar | coleg ceredigion

Collaboration with Coleg Sir Gâr (UK) on Leadership and Management Training

Nov 2024 – Present · 1 yr 6 mos · United Kingdom · Remote

Currently collaborating with Coleg Sir Gâr on Leadership and Management Training, I bring my expertise in project management and Agile methodologies to support the development of future leaders. This partnership allows me to contribute to the academic sector, providing leadership training programs that drive organizational growth and success.

Leadership trainingProject ManagementAgile methodologiesLeadership

Care32 dental helpline™

International Strategic PM

Nov 2024 – May 2025 · 6 mos · United States · Remote

Led international strategic planning efforts for Care32 Dental Helpline™ as a client, enhancing global impact and expanding dental care support.
Coordinated projects to drive positive change in the industry.
Developed and implemented strategies to optimize operations and increase efficiency.

Strategic planningProject coordinationProject Management

Gkc consultants

AI Transformation Lead | Project Manager

Jan 2021 – May 2025 · 4 yrs 4 mos · On-site

 Directed enterprise-wide AI and IT transformation programs across multiple business functions achieving measurable process efficiency.
 Implemented Generative AI frameworks using Hugging Face and LangChain, automating workflows and enhancing efficiency in project operations.
 Directed development of intelligent reporting and visualization systems using Power BI and Microsoft 365, improving transparency and executive decision-making.
 Managed integration of AI-driven automation tools and scripts using Python, enabling consistent and scalable process execution.
 Applied Agile-Scrum and PMBOK methodologies through project management tools such as Smartsheet and Microsoft Project, enhancing delivery predictability and governance.
 Collaborated with cross-functional teams to align AI initiatives with IT modernization strategies, ensuring measurable business impact.
 Promoted continuous improvement through AI governance frameworks, agile practices, and knowledge-sharing programs across teams.
 Partnered with leadership to define transformation KPIs, innovation roadmaps, and long-term AI adoption strategies

AI transformationGenerative AI frameworksAgile-ScrumAI TransformationProject Management

Design product ltd

Machine Learning Scrum Lead | Project Manager

May 2017 – Dec 2020 · 3 yrs 7 mos · Noida, Uttar Pradesh, India · On-site

 Led AI/ML data annotation projects, improving data accuracy by 35% and
accelerating ML model training by 30% through optimized workflows and cross team collaboration.
 Managed end-to-end ML model training projects, applying quality assurance processes using JIRA and Azure DevOps, ensuring high-quality data for model
development.
 Developed and implemented automated reporting systems, increasing project transparency and boosting team performance by providing real-time insights.
 Facilitated Agile ceremonies (e.g., sprint planning, stand-ups, retrospectives)
for cross-functional teams, driving continuous improvement and reducing
project cycle times.
 Coordinated with internal and external stakeholders to define data requirements and ensure successful delivery of AI-driven projects within
deadlines and budgets.
 Optimized resource allocation across teams, resulting in 25% increase in productivity and a more agile development process.
 Implemented risk management frameworks, identifying potential roadblocks early and mitigating project delays.

AI/ML data annotationQuality assuranceAgile methodologiesAI TransformationProject Management

L.kmedia

IT Project Coordinator

May 2015 – Mar 2017 · 1 yr 10 mos · India · On-site

Managed project planning, budgeting, and vendor selection for technology-driven media projects. Collaborated with cross-functional teams to implement data-driven solutions for improving media delivery efficiency.
Applied Agile methodologies, leading to a 20% increase in team productivity.
Oversaw data collection and analysis, optimizing content strategies and improving audience reach and engagement.

Project planningBudgetingAgile methodologiesProject Management

Kondesh pvt ltd

Team Coordinator

May 2013 – Apr 2015 · 1 yr 11 mos · India · On-site

 Assisted in project planning and team coordination, ensuring smooth execution of technology initiatives. Supported the development of technology-driven solutions for improving operational efficiency. Maintained project documentation and ensured alignment with project timelines.

Project planningTeam coordinationProject Management