Jan 2021 – Present · 5 yrs 2 mos

• Community Group Leader of Salesforce Marketer Group (Marketing Cloud), Jaipur, India.
• Search for the hashtag #jaipurmarketers and check out all activities to know what I have been up to for the last 2 years.

Apr 2020 – Apr 2025 · 5 yrs

• Managed the build. Led the shift. Grew the practice. Built a brand.
• At Horizontal, I had the opportunity to build the Salesforce consulting center in India from the ground up and grow it into a team of 80+ consultants, architects, and delivery leaders.
• Over the course of 5 years, this work contributed to more than $xx million in cumulative revenue. We delivered complex Salesforce programs across industries, combining strategic thinking with strong execution.
• But more than the numbers, it was about building a culture of ownership, clarity, and follow-through. I worked across delivery, pre-sales, and client advisory, and had the privilege of leading some of the sharpest and most committed professionals I’ve worked with.
• You can search #LifeAtHorizontal to see what this journey looked like in real time.
• Grateful for the experience. Proud of what we built. Excited for what’s ahead.

Jan 2018 – Apr 2020 · 2 yrs 3 mos

• India delivery Director of one of the largest HLS Appirio account. As an Account Director of Appirio’s largest Med Tech client, I was responsible for seamless consulting projects delivery from India across ~25 projects a year, helping over 110 project team members succeed every day at work. Role & Responsibilities include:
• → Responsible for managing delivery from India across ~25 consulting projects every year and multi-millions in revenue.
• → Leading a team of 110+ consultants from India across Salesforce CRM Product Development, Digital product development, Salesforce Deployment, DevOps, Automation and Managed services.
• → Leading the [Account] India CoE initiatives for System of Works continuous improvement.
• → Leading a direct team of scrum masters, project managers, and program managers to help grow India's project management practice.
• → Leading multi-million $ DevOps and Platform governance program in the capacity of an Account Director and Project manager to help ensure client’s single org strategy across multiple business divisions and with thousands of users is successful, efficient and stable.

Nov 2017 – Apr 2020 · 2 yrs 5 mos

Mar 2017 – Nov 2017 · 8 mos · Gurgaon, India

• As a technical program manager of ‘Enterprise Service Assurance Tools Transition & Transformation’ capability, I was responsible for a smooth transition of various ITSM and Service Assurance tools into managed services accounts. Role & Responsibilities included:
• → Program Managing end-to-end transition & transformation for Delivery Enablement (IT Infrastructure Tools Implementation) into Managed Services accounts.
• → Support the growth of the business and support pre-sales activities for the capabilities.
• → Support building solid foundation for business and follow organization operational tasks that enable efficiency in the team
• → Project and program management, co-ordination and work with offshore/onshore technical teams for smoother and successful IT transition & transformation
• → Define and monitor project scope, approach, assumptions, dependencies, risk, and budget
• → Manage approved projects through the lifecycle, including change requests, issues management, risk management, status reporting and coordinate project status with the PMO
• → Manage project interdependencies, co-ordinate and work with country account teams
• → Work with cross-functional teams to analyze requirements, identify solutions, plan and lead large project & programs.
• → Team management and resource planning per business funnel.
• → Identify and exploit opportunities to increase productivity in the team.

Mar 2015 – Feb 2017 · 1 yr 11 mos · Gurgaon, India

• # Leading Infrastructure Management tools transition and transformation into managed services accounts. Tools domain include: Monitoring, Automation, Service Management, Analytics, Reporting, Orchestration, Application Performance Management and Integrations.
• #Design, build and deployment of Intelligent Automation Platform using various enterprise products such as HPE Operations Bridge, HPE OMi, NNMi, HPNA, HPOO, OBR, OpsA (Operations Analytics), HPE BSM, BPM, Cisco Prime, DoITWise, Applink, ServiceNow etc.

Aug 2013 – Mar 2015 · 1 yr 7 mos

• As a Capability Leader of 'Testing' capability, I am responsible for a smooth transformation of various service management tools into managed services accounts into APJ region. All new clients on boarding is tested and validated by this capability to eliminate additional costs of re work and achieve highest client satisfaction with zero defect deliveries. Responsibilities also include managing new IT management tools deployment into APJ region and migration of clients from legacy ITSM tools to new standard ITSM tools. Further Role & Responsibilities include:
•  Managing end-to-end transformation for Delivery enablement (IT Infrastructure Tools Implementation) into Managed Services accounts
•  Work with cross-functional teams to analyze requirements, identify solutions, plan and lead large project & programs. Mentor new PMs on standard project management methodology and techniques, and work across APJ geographies in virtual team environment.
•  Develop service description, cost modeling (estimation) and implementation collateral for new solutions to be promoted to APJ clients as a Regional Leveraged uplift on top of global ESM Cross Functional Services.
•  Assist with the deployment and testing of Future ITSM tools and releases. Involves participating in functional reviews and testing, proof of concepts, pilots and ownership of reviewing and approving business requirements and production defects
•  Support building solid foundation for business and follow organization operational tasks that enable efficiency in the team
•  Support the growth of the business in APJ region and support pre-sales activities for the capabilities.
•  Project and program management, co-ordination and work with offshore/onshore technical teams for smoother and successful IT transition & transformation
•  Define and monitor project scope, approach, assumptions, dependencies, risk, and budget

May 2012 – Mar 2015 · 2 yrs 10 mos

• As a Capability Leader of 'Enterprise Service Portal and eSupport tools', I am responsible for a smooth transformation of various tools under this capability into managed services accounts. Moreover, responsibility also includes migration of customers from legacy tools to new standard tools and manage new tools deployment into APJ region.
• Roles & Responsibilities includes:
•  Support the growth of the business
•  Support pre-sales activities for the capability
•  Develop service description, cost modeling (estimation) and implementation collateral for new solutions to be promoted to APJ clients as a Regional Leveraged uplift on top of global ESM Services.
•  Support building solid foundation for business and follow organization operational tasks that enable efficiency of the team
•  Resource planner for capability SME’s in region according to business funnel.
•  Identify opportunities to increase productivity in the team
•  Assist with the deployment and testing of FMO tools and releases. Involves participating in Functional Reviews and Testing, Proof of Concepts, Pilots and ownership of reviewing and approving business requirements and production defects etc.
• Achievements:
•  Received recognition from Meg Whitman, CEO, HP for 'Making it Matter - the HP Way' everyday at work.
•  Received ‘High Flyer’ Award for quarter Q1 of FY’13
•  Received 'Outstanding Leadership' award for quarter Q3 of FY'12.
•  Optimized ESP service offering cost and aligned regional offering to global portfolio.
•  Implemented 3 new solutions and promoted to APJ clients as a Regional Leveraged Uplifts.
•  One of the automation solution implemented resulted into greater GSD savings for Accounts and very well appreciated by regional leadership and account executives.
•  Encouraged and helped my team in successfully closing 6 Continuous improvement Projects resulting into automation of work, improved operational efficiency and $ savings for the team and accounts.

Dec 2011 – Oct 2012 · 10 mos

• 'Focus On Clients' was one of the center level strategic initiative for FY'12. Objectives of this initiative were to drive 'Service Delivery Excellence', to perform 'Red Account Management', improve 'Customer Innovation' score by driving Innovation and bringing in communication and cultural changes at center by designing and delivering various training programs and communication drives.
• As a communication lead of this initiative, I
•  Conceptualized and designed 'Delighting Customers Everyday' training for the center
•  Delivered this training to all Leaders of all service lines at center
•  Worked with L&D to drive and deliver this training to over 5000 employees at center
•  Managed 'Red Account Management' and 'Service Delivery Excellence' teams communications
•  Ran a communication drive to bring awareness around Human Errors, it's causes and ways to avoid it
• Achievements:
•  Over 5000 employees got trained on basic customer communication skills.
•  'Avoid Human Errors' drive resulted in over 50% less human errors at center in FY'12 then in FY'11.
•  Received 'Above & Beyond' award from Service Line Head for designing and delivering excellent training program across center.

Jan 2011 – Nov 2011 · 10 mos

• Program Manager, Automation
• Automation was of utmost priority in FY’11 at Best Shore ITO India Centre and was one of the centre level initiatives. This initiative had four work streams which focused on Local Automation, Global Automation, Continuous Improvement Projects and a branding drive called ‘ITOMation’ for encouraging ITO India employees to submit automation ideas.
• As Program Manager of this automation initiative, I was responsible for:
•  Project Managing all four automation work streams across centre’s business units
•  Executing branding campaign, gather ideas and drive screened ideas to closure with help of Automation team members.
•  Track ideas implementation, savings and other automation projects and provide updates to initiative owners and sponsors on regular basis.
•  Help automation team implementing ideas by arranging skilled resources and tools.
• Team achieved $x M savings through automation, process improvement and implementing global automation projects and exceeded savings targets for FY’11.

Dec 2010 – Apr 2012 · 1 yr 4 mos

• Program Lead, HP Infrastructure Tools Retirement and Account Migration (TRAM) Program
• Program managed various HP legacy service management tools’ migration to new standard tools for all customers in APJ region.
• Role included:
•  Lead for several Service Management tools’ migration program for all APJ region customer
•  Planning and executing customer migrations from HP legacy service management tools (OVSD, OVSC, EWM, Decade etc.) to new HP service management tools with no disruption to current services
•  Managing schedule, resources and escalations for various APJ TRAM Non SDA sub programs
•  Leading, managing and mentoring a team of Project Managers and tools’ SMEs
• Migrated 46 customers from HP legacy tools to ESM Standard Reference Architecture (SRA) tools stack in just 14 months.
• Skills Developed
•  Delivering on time in high pressure and expectations environment
•  Further sharpened project and program management skills
•  Managing customers and stakeholders expectations
•  Excellent communication and coordination skills
•  Proactive and effective escalation management

Jul 2009 – Nov 2010 · 1 yr 4 mos

• Project Manager, Tools Transformation
• Overall responsibility was to manage end-to-end transformation for Delivery Enablement (IT Infrastructure Tools Implementation) into Managed Services accounts, by following HP global project methodology.
• Role included:
•  Project management, co-ordination and work with offshore/onshore technical teams.
•  Manage project inter dependencies, co-ordinate and work with country account teams.
•  It also involved working with leads on tool enhancements, mentor new PMs, work across APJ geographies in virtual team environment, participate in program and project meetings and provide regular status updates on projects to stakeholders.
• Tools transformation scope included tools from Enterprise Service Management, Asset Management, Security, Network, Reporting, Server Monitoring and Management, Workplace Services and Service Portal domains.

Oct 2007 – Aug 2008 · 10 mos · Bangalore

• Being an IT consultant, I was required to help our most prestigious client (America Online India Pvt. Ltd.) to redesign their video applications (http://www.video.aol.com) from legacy framework (ADP, Tickle) to new JAVA based architecture (Dynapub). I was responsible for designing the architecture of the new system.
•  Understood the legacy system quickly and designed and developed the new application architecture.
•  Managing and overseeing software engineer’s team as a technical team leader and solution architect.
•  Provided training of Java and j2ee technology to more than 20 colleagues from different teams.
•  Interviewed more than 50 people.
•  Designed code quality standards and guidelines.
•  Designed and implemented complete backend system to use third party API, content management system and publishing systems.
•  Awarded by CMM-5 quality certification.
• Skills Developed
•  Gained excellent experience of Agile/Scrum methodologies and processes.
•  Analytical ability improved through redesigning an existing legacy system.
•  Creativity and innovation for producing best product based on high market competition.

Sep 2006 – Oct 2007 · 1 yr 1 mo · Bangalore

• As a software engineer I was responsible for analysing, designing, implementing, testing of new customer focused product requirements. I was also responsible for providing post release support to more than 80 overseas customers.
•  Module Leader of a web based component of application.
•  Handled queries, issues from customer site and provided end to end solutions on my own.
•  Coordinated with product stake holders for quick resolution of client issues.
•  Mentored and trained 5 colleagues.
•  Received excellent customer feed back from a number of customers.
•  Awarded as CMMi-5 'Qualified Programmer'.
•  Awarded as 'Excellence in Site support'.
• Skills Developed
•  Delivering quality work in high pressure environment.
•  Learned software development life cycle, V and waterfall models.
•  Gained an excellent experience in technologies such as Java, J2ee, RDBMS, and HTML etc.
•  Good management and coordination skills being a part of a 45 people team.