May 2022 – May 2023 · 1 yr

• Team Member of the Quarter - Q3 FY23

May 2021 – May 2022 · 1 yr

• iASE of the Quarter - November 2021

Aug 2019 – May 2021 · 1 yr 9 mos

• iASE of the Quarter - February 2021
• iASE of the Quarter - May 2020
• iASE of the Quarter - February 2020

Sep 2018 – Aug 2019 · 11 mos

• Responsibilities:
• Prospect, qualify and develop new prospects for from both warm and cold leads.
• Business development with existing accounts (cross-selling).
• Maintain technical knowledge of enterprise storage and technical solutions.
• Liaising with Account Managers to manage the end to end sales process.
• Social Selling through LinkedIn of the Dell Technologies family.
• Research accounts, identify key players, generate interest and obtain business requirements.
• Work closely with Inside Sales team to determine the strategic approach.
• Meet or exceed assigned lead metric goals with knowledge of company KPIs and SLAs.
• Achievements:
• Consistently met personal KPIs with over 200k revenue generated from cold leads during the first 2 quarters in the role.
• Strong understanding of the Dell Technologies family and portfolio including a deeper technical knowledge of enterprise storage.

Sep 2016 – Sep 2018 · 2 yrs · On-site

• Responsibilities:
• Direct line manager to teams of up to 20 people, solely responsible for these team members when the Restaurant Manager was absent.
• Controlled sites that generated in excess of £1M yearly revenue.
• Providing forecasting and financial analysis of the restaurants to improve and monitor financial performance.
• Managing and motivating teams towards set targets and objectives to achieve the corporate vision.
• Leading local store marketing campaigns and collaborating with the marketing departments at head office to implement companywide marketing and POS strategies in the restaurant.
• Adhering to all health and safety hygiene standards and regulations, performing routine safety checks.
• Interviewing and assessing staff from customer-facing level to middle-level management.
• Navigating and managing complicated HR and ER issues.
• Developing customer relationships to promote sales growth and retention of custom.
• Achievements:
• Tasked by area manager with the responsibility of managing the role out of Deliveroo throughout multiple sites, the project was implemented with minimal issues and on time. The project included controlling local marketing campaigns.
• Grew YoY sales in one restaurant by 8% despite staff shortages through the implementation of new and improved processes.
• Consistent accurate forecasting of restaurant sales and labour budgets.
• Coordinating and assisting with the management of a very successful full refit project within one of the restaurants.

Aug 2015 – Sep 2016 · 1 yr 1 mo · On-site

• Responsibilities:
• Directly managing with day to day responsibilities diverse teams of between 5 and 15.
• Controlled sites that generated in excess of £850,000 yearly revenue.
• Assisting at all levels of the business, from operational key shift visits with Area Managers and Regional Directors, boardroom meetings with Senior Managers, to in customer-facing roles working in restaurants.
• Working as Assistant Manager on two sites, with a short period in Head Office, learning about multiple aspects of the industry.
• Consistently dealing with a wide range of complex HR and ER issues with positive outcomes.
• Attending and contributing within multiple Area Meetings.
• Maintaining a very high Food Safety level, ensuring all staff adhere to hygiene and food health regulations.
• Managing the level of on-site stock, working to maintain an appropriate level of stock holding days.
• Achievements:
• Reducing the quantity of unaccounted wastage significantly in certain sites; supporting with cost control.
• Providing emergency short notice management cover in a difficult site with great success.
• Completing a yearlong project on Team Food Policy, presented to senior management with very positive feedback.
• Academic Achievements during the Industrial Placement Year :
• Researched social media usage and success within Pizza Express, extensively examined social media analytics and cross-references social media posts against real-world business results. Wrote a 10K word report following this research entitled: “How does Pizza Express currently manage Social Media engagement with customers and what suitable improvements could be suggested?”

Sep 2016 – Jun 2017 · 9 mos · Brighton, United Kingdom · On-site

• During my degree, I worked alongside university staff and students to show how new technologies can be adopted and used in a learning environment. It was a wide role that required a range of communication and problem-solving skills to explain and show new, often very bespoke, technology to a wide audience.
• Responsibilities:
• Working alongside university staff and students, demonstrating how technology can be adopted and used in education.
• Using a range of communication to explain and show new, often very bespoke, technology to a wide audience.