Ritu Bhatia

CEO

Noida, Uttar Pradesh, India23 yrs 11 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Forbes 2024 Top 30 Talent Leader
Led hiring for Genpact, hiring over 700 leaders
Expert in HR transformation and strategic partnerships

Stackforce AI infers this person is a strategic HR leader in the BPO and ITES sectors.

Contact

Skills

Other Skills

HiringSourcingContract NegotiationBPOTalent AcquisitionEmployee EngagementPerformance ManagementTalent ManagementVendor ManagementEmployee RelationsOutsourcingHuman ResourcesTeam ManagementScreeningMIS

About

Experienced Human Resource professional with demonstrated history of working successfully in the Information Technology and Services Industry (ITES) for over 2 decades. Extensive breadth and depth in executive search, recruitment, policies, strategic HR partnership, implementing enterprise level HR transformation projects. Proven record of working in a global environment and building strong teams with core focus on providing strategic partnership to stakeholders. I am known for my responsiveness, solution orientation, and solving complex problems. Forbes 2024 Top 30 Talent leader. I lead hiring for Genpact.

Experience

23 yrs 11 mos

Total Experience

11 yrs 11 mos

Average Tenure

19 yrs

Current Experience

Genpact

6 roles

Global Hiring leader Senior Vice President

Promoted

Jan 2023 – Present · 3 yrs 4 mos

Global Hiring Leader Vice President

May 2022 – Feb 2023 · 9 mos

Vice President Human Resources

Jan 2018 – Jun 2022 · 4 yrs 5 mos

Global HR leader for Enabling functions. In addition, leading critical transformation projects.

Vice President Leadership Hiring

Promoted

Oct 2007 – Jan 2018 · 10 yrs 3 mos

Genpact (NYSE : G) is the architect of the Lean Digital enterprise, generating impact for hundreds of clients including more than one-fourth of the Fortune Global 500. Founded as a division of GE in 1997 and then spun off in 2005, Genpact earned 2014 revenues of $2.28 billion and has more than 70,000 employees in 25 countries, with key management and a corporate office based in New York City.
Responsible for end-to-end leadership recruitment process. Since 2007 hired more than 700 leaders across various industries.
Effectively managed Vendor relationship including empanelling new partners, evaluating & rewarding performance, streamlining contracts and providing a conduit to the business, thereby meeting stiff hiring timelines and targets.
Successfully initiated sourcing through social media in September 2010 thereby opening an alternate recruitment medium.
Consistent top performer. Promoted from Senior Manager to Assistant Vice President within a year of taking up this challenging role.
In 2009, awarded Diamond Award, a global recognition for outstanding performance & contribution to the business.

HR Generalist

Promoted

Jun 2007 – May 2008 · 11 mos

Aligned to Finance & Accounting portfolio.
Besides handling employee related activities, was also responsible for creating and releasing monthly HR dashboard and also drove internal redeployment activities.

HR Consultant

Jul 2005 – Apr 2006 · 9 mos

Responsible for Summer Internship hiring from Ivy League schools.
Successfully front ended interactions with various Business schools in North America.
Recruited 14 summer interns for challenging global roles within Genpact.

Gecis

2 roles

Employee Relationship Manager

Feb 2003 – Apr 2004 · 1 yr 2 mos

HR Manager for various portfolio’s in Card Services, Collections Operations – Inbound Collections, Training, Finance, IT, Dialer and Compliance
Successfully handled span of 300+
Key focus areas included employee motivation and retention, people development and maximizing employee touch points
Successfully streamlined and executed the Reward & Recognition program in Collections Operations, Gurgaon
Recognized for efforts through Extra Miler award in July 2003
Responsible for front ending and successful execution of various critical programs in Collections, mainly - Collections Assessment Center, Leadership Communication Calendar, Collections Certification Program

Assistant Manager Operations

Apr 1999 – Jan 2003 · 3 yrs 9 mos

Aligned to Collections Operations for four years, during which was promoted 4 times.
Led a team of 20 outbound front line agents managing PLCC portfolio for GE Card Services. Primary goals included increasing Collections efficiency & productivity and reducing losses
Actively responsible for training, coaching and developing agents.