Apr 2020 – Jul 2024 · 4 yrs 3 mos · Agra, Uttar Pradesh, India · On-site

• Manage and direct the overall branch activities to reach established revenue
• goals for growth and profitability.
• Support the expansion of existing business and development of new
• business across all bank product lines.
• Develop relationships with top customers and maintain knowledge of the
• customer’s banking needs and their service expectations.
• Exemplary performance under NPA and loss accounts recovery by adopting
• mutually agreeing strategies and encouraging customers for repayments.
• Handle all staffing arrangements and ensure that employees are adequately
• trained and coached on product knowledge and selling techniques.
• Reduced operational costs by 30% through process optimization and
• cost-cutting measures
• Established and maintained positive relationships with customers, resulting
• in a 40% increase in customer loyalty and overall branch business.
• Managed the credit cycle for Credit accounts worth over 60 Cr avg,
• maintaining a 99% collection rate through proactive customer engagement.

May 2014 – Mar 2020 · 5 yrs 10 mos · Agra, Uttar Pradesh, India · On-site

• Led credit risk evaluations for corporate clients, optimizing credit exposure
• for an average 40-50 Cr credit portfolio
• Coordinated with the marketing team to develop and implement successful
• promotional campaigns resulting in a 15% increase in revenue.
• Negotiated and structured workout arrangements for high-risk accounts,
• preserving customer relationships and minimizing losses
• Developed an in-depth understanding of the bank’s consumer and business
• products and services.
• Maintained an expert knowledge of the bank’s policies and procedures.
• Negotiated and structured workout arrangements for high-risk accounts, preserving customer relationships and minimizing losses..
• Analysed branch performance reports and provided recommendations resulting in a 25% improvement in overall branch performance.