Jan 2025 – Present · 1 yr 4 mos · On-site

• I work at Zepto as a Deputy Dark House Manager (DDHM), overseeing various
• store operations and ensuring smooth functionality across multiple domains.
• My responsibilities include:
• Managing Thor WMS (Warehouse Management System), the admin
• panel, Superset software, and tools like Excel and WPS for data handling
• and reporting.
• Supervising store activities, including manpower management, creating
• rosters, and deploying staff efficiently based on workload requirements.
• Monitoring and tracking store operations hourly to ensure optimal
• performance and identify any issues.
• Preparing and submitting Root Cause Analysis (RCA) reports for
• operational discrepancies or challenges

Aug 2024 – Jan 2025 · 5 mos · On-site

• I work at Zepto as a Shif InCharge, My responsibilities include:
• Hourly Tracking of Reports: Managed real-time tracking of hourly
• performance, ensuring accuracy and timely completion of tasks.
• Manpower Deployment: Assessed workload and strategically deployed
• manpower based on operational needs, ensuring optimal resource
• utilization.
• Root Cause Analysis (RCA): Conducted in-depth root cause analysis for
• any operational issues or discrepancies during the shift, providing
• actionable insights for improvement