Jun 2022 – Apr 2023 · 10 mos · Dubai, United Arab Emirates

• Google AdX partner helping developers across the globe to monetize their applications, websites and optimize their Ad revenues, the platform that fuels your entire mobile app’s growth across App Ideation, User Acquisition, Monetization & Analytics.
• I connected with I Love PDF and FingerSoft Enterprise Lead for potential collaborations. They showed positive interest after I introduced our products. I Love PDF simplifies document management and FingerSoft Enterprise Lead offers a powerful gaming platform.
• Responsibilities:
• 1. Using Google Ad Manager created orders, line items, creatives, ad units, and tags generation for Website as per developer requirements.
• 2. Troubleshooting: Worked cross-functionally with team members to troubleshoot ads not serving, ads txt, low eCPM, match rate, and impression issues.
• 3. Managed Reports: Coordinated and generated reports using Google Ad Manager and operated the policy center and MCM on GAM.
• 4. Helped Publisher's for monetization, optimization, finance, QA, onboarding, ASO and product related concerns.
• 5. Integrating Systems: Integrated WhatsApp with Zoho and continuously improving Zoho CRM workflows.
• 6. Automated Processes: Automated majority of processes using Zoho tools and streamlining CRM platform and successfully transferred data from Freshworks to Zoho.
• 7. Developed a knowledge base for programmatic advertising for internal teams and client reference for more clearity on product, process and services.
• 8. Tracked and analyzed key metrics to develop meaningful data, leading to process improvements and automation of manual tasks.
• 9.Conducted daily, weekly, and monthly reporting.
• 10. Managed team and provided suggestions for optimizing performance.
• 11. Developed and tested chatbot and suggested improvements to optimize flow.

Feb 2022 – Jun 2022 · 4 mos

• Flipkart is an E-Commerce website that influences online shopping to every household beyond the world. The platform began to sell a range of other products, including music, mobile phones, and movies. The company expanded at a rapid speed, continually adding numerous new item categories in its inventory as e-commerce rapidly revolutionized the world of retail and gained popularity in India.
• Responsibilities:
• 1.Conducting client satisfaction surveys to understand what areas of the company's services need improvements.
• 2. Catering to client email and diverting the cases to the relevant department for a more advanced form of query resolution.
• 3. Curating streamlined email and social media communication mediums for offers, updates and much more.
• 4. Dealing with client issues and churning out an easy-to-follow solution managing payment and delivery of client orders.
• 5. Helping clients choose the right product for their requirements and budget.
• 6. Handling client concerns and complaints in a timely manner and informing client of upcoming promotions or deals establishing a positive rapport with all clients.
• 7. Forming reports based on client satisfaction statistics and helping the team to develop new skills.
• 8.Fixing appointments based on the availability of clients interacting with clients to ensure they have a desirable and shareable experience.

Jun 2021 – Feb 2022 · 8 mos

• Responsibilities:
• 1. Managing a team of representatives offering client assistance.
• 2. Overseeing the client ervice process and resolving client complaints brought to the attention.
• 3. Creating policies and procedures.
• 4. Planning the training and standardization of service delivery.
• 5. Assistance in selecting and hiring new staff.
• 6. Monitoring the work of individual representatives and of the team.
• 7. Conducting quality assurance surveys with clients and providing feedback to the staff.
• 8. Possessing excellent product knowledge to enhance client support.
• 9. Maintaining a pleasant working environment for the team.
• 10. Establishing a positive rapport with all clients in person.

Mar 2021 – Jun 2022 · 1 yr 3 mos · Santa Clara County, California, United States

• Chegg is a USA based company, it aims in developing content as well as offering a host of educational services, it aims to address the educational issues of a challenging and growing academic market, taking education to the next level, chegg offers access to archives and step by step textbook solutions garnered from over 1000 books to the students globally, the educational solutions created by experts, from the student's viewpoint, to help them acquire in-depth knowledge in an easy and enjoyable way, the experts compile material from hundreds of books and present it all in an easy to understand electronic, multimedia format.
• Responsibilities:
• 1. The SME functions as the organizational representative for the knowledge area and for the applied expertise to give the strategic direction of the organization, worked on core subjects. Extensive work on systems since the job requires online answering through Microsoft Office such as Excel, Word and other applications, my role is to improve the education process and better the lives of students through content production.
• 2. Managing adult learners through a variety of delivery formats on a shift-based schedule.
• 3.Grading: Reviewing student checkpoints submissions and delivering written feedback, including analysis of projects and portfolios.
• 4. Respond to student inquiries in a timely fashion with empathy for the learners.
• 5. Authoring Solutions for advanced questions from the textbooks.
• 6. Online answering of questions posted by students globally on Chegg Website.
• 7. Quality review of solutions submitted by external answerers.
• 8. Content feedback fixing and video content reviews.
• 9. Work on the domain specific Ad-hoc Projects.
• 10.Additional tasks as assigned by the manager which includes curriculum maintenance and quality assurance tasks and to share feedback and report any platform, curriculum issues to the lead manager.