Dec 2024 – Present · 1 yr 6 mos · Noida, Uttar Pradesh, India · On-site

• Requirement Gathering & Documentation Skills:
• Evaluates requirements against existing business and system processes
• Creates models to identify, validate, document, and communicate business requirements and organize them into a comprehensive and understandable "to-be" state to ensure that the client understands both the requirements and the results of changes to the systems)
• Create business requirement document (BRD) / system specification documents (SSD), prototypes, workflow diagrams, use case diagrams, stories etc.
• Identify opportunities to improve existing business and system processes Ability to understand and articulate end-to-end scenarios technically and functionally
• Stakeholder Management & Delivery Coordination:
• Partnering with stakeholders and subject matter experts to fully understand business needs to effectively gather and document business requirements
• Provides detailed walkthrough sessions to all Stakeholders (internal & external) for gathered requirements
• Assist Quality Management team to make sure deliverables are always at par with defined standards of the product.
• Assist all Stakeholders (internal & external) for seamless execution of User Acceptance testing phase and drive triage meetings for all logged issues
• Communicates technical issues to non-technical users/ clients or controls all changes through a formalized change request process, assessing the impact of requirement changes, and updating requirements appropriately
• Works with Customer Support, Training and Documentation teams to confirm that documentation reflects how the software functions