Riyas Ahamed J — Operations Associate

As a seasoned customer support specialist with over 4.5 years of experience, I am passionate about helping customers resolve their issues and providing them with exceptional service. I have a deep understanding of customer service principles and am skilled in troubleshooting and problem-solving. At Orange Holdings (a singlebag e-commerce platform), where I currently work as a customer support representative, I handle incoming emails, chat requests, and phone calls from clients, listen to their problems, and promptly offer answers. I constantly keep a high level of customer satisfaction, and I've received praise for my ability to handle challenging circumstances with compassion and patience. My skills include active listening, effective communication, conflict resolution, and time management and have experience in managing and resolving customer complaints through social media platforms.

Stackforce AI infers this person is a Customer Support Specialist with expertise in e-commerce and healthcare industries.

Location: Chennai, Tamil Nadu, India

Experience: 5 yrs 6 mos