May 2024 – Present · 2 yrs 1 mo · Delhi, India

• Manage and grow a portfolio of sellers by driving performance across 5 key business KPIs: Seller Onboarding, Seller Selection, Pricing, Warehouse Integration (FBF), and Advertisement Performance.
• Lead end-to-end seller onboarding, ensuring smooth registration, compliance, catalog readiness, and faster go-live timelines.
• Evaluate seller capabilities and assign appropriate categories to maintain quality, selection depth, and platform standards.
• Provide strategic pricing recommendations using competitive analysis, demand trends, and margin optimization to improve seller conversion and Buy Box wins.
• Plan, execute, and monitor sponsored ads and promotional campaigns, improving seller visibility, ROI, and sales contribution.
• Track and analyze GMS, conversion, cancellation, and return metrics, implementing corrective actions to ensure sustainable growth.
• Act as the primary point of contact for sellers, building long-term relationships and ensuring high satisfaction and retention.
• Collaborate with internal cross-functional teams (Category, Ops, Ads, Supply Chain, Finance) to resolve escalations and drive business outcomes.
• Support sellers during mega sales events and seasonal campaigns, ensuring readiness, inventory planning, and price competitiveness.