Feb 2013 – Aug 2014 · 1 yr 6 mos · Austin, Texas · Hybrid

• Led development of a C#, ASP.NET, JavaScript, jQuery, and SQL Server metrics platform and guided its zero-downtime migration into Visa’s internal stack, increasing platform usefulness by 75%.
• Set direction for design and implementation using Agile/Scrum practices, reducing rework by 25% through structured reviews and clear patterns.
• Built SharePoint‑based solutions that surfaced provisioning metrics and reduced manual status checks by more than 50%.
• Improved performance through SQL Server tuning and front‑end optimization. Cut page load times by 30%.
• Delivered iterative releases on aggressive schedules and shortened cycles from weeks to days.

Oct 2009 – Feb 2013 · 3 yrs 4 mos · Austin, Texas · Hybrid

• Led functional teams through multi‑department initiatives using Agile/Kanban practices and set architectural direction for internal systems.
• Consolidated departmental intranets into a single stable SharePoint farm integrated with Active Directory. Improved collaboration and reduced manual coordination by 50%.
• Built centralized SQL Server databases and custom VB.NET, C#, JavaScript, jQuery, ASP.NET, SQL Server, and IIS applications that eliminated duplicate entry and reduced data-related support issues by 30%.
• Guided teams through inventory‑management rollout and improved delivery predictability by 50%.

Oct 2007 – Oct 2009 · 2 yrs · Austin, Texas, United States · Hybrid

• Coordinated across management, IT, and production using Agile/Kanban practices to keep systems aligned with event needs, reducing coordination delays by 30%.
• Designed, built, and maintained an usher scheduling system for 1,000+ staff using VB.NET, JavaScript, jQuery, ASP.NET, SQL Server, and IIS. Reduced administrative workload by 80%.
• Tuned systems to handle thousands of concurrent sign‑ups with 100% uptime during peak events.
• Delivered SharePoint extensions that exposed departmental data and reduced routine data‑pull requests by 30%.

May 2006 – Oct 2007 · 1 yr 5 mos · Austin, Texas · Remote

• Managed contract developers and kept work aligned with client goals using Agile/Kanban practices, reducing cross‑team blockers by 30%.
• Built and maintained more than 100 client sites using ASP Classic, ASP.NET, VB.NET, SQL Server, and IIS, sustaining 99.9% uptime.
• Modernized an e‑commerce platform and a financial management platform that improved stability by 60%.
• Delivered custom SharePoint components that improved internal workflows and reduced blockers by 80%.

Mar 2004 – May 2006 · 2 yrs 2 mos · Austin, Texas · On-site

• Led audio operations for NCAA basketball, arena football, concerts, and theatrical productions.
• Oversaw system readiness and coordinated with facilities, multimedia teams, and vendors on upgrades and maintenance.
• Directed event‑day execution and resolved issues in real time while maintaining performance standards.
• Supported large‑scale events with a calm, structured presence and clear communication.
• Supported both IT and audio/visual operations by developing a .NET mobile application for 50+ handheld scanners that streamlined ticket collection and employee check‑in, while assisting with deployment and administration of 10 servers to sustain reliable operations.
• Supported large computer‑controlled sound systems, writing custom COBRANET routing applications that cut setup time by 30% and reduced routing errors to near zero.

Mar 2002 – Sep 2003 · 1 yr 6 mos · Austin, Texas · On-site

• Served as A/V technician for high‑profile campus events, including Office of the President engagements.
• Coordinated event logistics, equipment deployment, and on‑site execution across multiple departments.
• Supported installation, upgrades, and maintenance of campus A/V and multimedia systems.
• Worked closely with campus leadership and facilities teams to deliver consistent, guest‑ready events.

Aug 2000 – Oct 2001 · 1 yr 2 mos · Austin, Texas · On-site

• Supported product teams and improved internal tools through collaboration with QA and customer support.
• Contributed to LMS and Enterprise Manager development using ASP Classic, JavaScript, jQuery, and SQL Server.

May 1983 – Aug 2000 · 17 yrs 3 mos

• Directed touring teams and managed staffing, scheduling, budgeting, and daily execution across international venues.
• Coordinated logistics with venues, vendors, and cross‑functional partners to maintain consistent performance quality.
• Built operational plans, run‑of‑show documents, and training processes that kept teams aligned and guest‑ready.
• Managed payroll and budgets exceeding $500K with 100% accurate reconciliation and compliance.
• Led onboarding and coaching for touring staff and set clear expectations for performance and safety.
• Developed tour‑management software (BriefAdvance and BriefSettle) to support advancing, logistics, personnel, and settlements.