Apr 2024 – Jun 2025 · 1 yr 2 mos · Bengaluru, Karnataka, India · Hybrid

• 𝐎𝐰𝐧 𝐒𝐭𝐫𝐚𝐭𝐞𝐠𝐢𝐜 𝐓𝐞𝐜𝐡 𝐈𝐧𝐢𝐭𝐢𝐚𝐭𝐢𝐯𝐞𝐬 𝐚𝐭 𝐒𝐜𝐚𝐥𝐞: Lead critical cross-functional programs for Thyrocare, a multi-national diagnostic healthcare network under API Holdings, impacting millions of users across India and international markets.
• 𝐐𝐮𝐚𝐫𝐭𝐞𝐫𝐥𝐲 𝐑𝐨𝐚𝐝𝐦𝐚𝐩 𝐏𝐥𝐚𝐧𝐧𝐢𝐧𝐠: Drive strategic and tactical product planning, collaborating with Product, Engineering, Architect, QA, Data Engineering, Analytics, UI/UX Design , and IT to deliver high-impact initiatives.
• 𝐄𝐧𝐝-𝐭𝐨-𝐄𝐧𝐝 𝐏𝐫𝐨𝐠𝐫𝐚𝐦 𝐃𝐞𝐥𝐢𝐯𝐞𝐫𝐲: Manage complex program lifecycles—scoping, estimation, planning, stakeholder alignment, execution, business UAT, GTM, and post-launch stabilization ensuring consistent delivery at scale with high quality.
• 𝐋𝐞𝐠𝐚𝐜𝐲 𝐌𝐨𝐝𝐞𝐫𝐧𝐢𝐳𝐚𝐭𝐢𝐨𝐧 & 𝐓𝐞𝐜𝐡 𝐓𝐫𝐚𝐧𝐬𝐟𝐨𝐫𝐦𝐚𝐭𝐢𝐨𝐧𝐬: Spearheaded the modernization of legacy systems including Catalog & OMS, and drove the design of scalable multi-tenant platforms for future-proof configuration management and also driven Thyrocare's security posture Improvement
• 𝐈𝐧𝐟𝐥𝐮𝐞𝐧𝐜𝐞 𝐰𝐢𝐭𝐡𝐨𝐮𝐭 𝐀𝐮𝐭𝐡𝐨𝐫𝐢𝐭𝐲: Align cross-org teams and leadership by surfacing risks early, facilitating trade-off decisions, and presenting regular updates through weekly program status updates, GTM Alignment and launch announcements with senior tech and business leaders.
• 𝐋𝐚𝐮𝐧𝐜𝐡 𝐂𝐨𝐦𝐩𝐥𝐞𝐱 𝐏𝐫𝐨𝐝𝐮𝐜𝐭𝐬 𝐚𝐧𝐝 𝐌𝐕𝐏𝐬:
• Quarterly Product Roadmap Planning
• Third Party Integrations
• Revenue enabling Product features
• Legacy Migration of Catalog & OMS
• MVP Product Launches
• NPS enhancement features
• Infosec/ Security Enhancement
• Analytics & Data Platform Programs
• 𝐂𝐡𝐚𝐦𝐩𝐢𝐨𝐧 𝐎𝐩𝐞𝐫𝐚𝐭𝐢𝐨𝐧𝐚𝐥 𝐄𝐱𝐜𝐞𝐥𝐥𝐞𝐧𝐜𝐞: Introduced scalable Agile practices, hybrid delivery frameworks, and tooling automation to drive velocity and reduce overhead across programs.

Nov 2023 – Apr 2024 · 5 mos · Bengaluru, Karnataka, India · On-site

• Architected seamless payment option ( Pay Later, Pay after Delivery, Pay-in-3) integrations for high-profile clients, while defining and driving the product vision for merchant integrations. My role focused on enhancing the merchant and customer experience by delivering best-in-class checkout flows, which contributed to increasing Total Payment Volume (TPV).
• Key Responsibilities:
• Product Vision and Strategy: Defined the product roadmap for merchant integrations, ensuring alignment with business goals and merchant needs. Spearheaded discussions with cross-functional teams to identify opportunities for product enhancements and new feature development.
• Merchant Interface and Consultation: Engaged with enterprise merchants to understand business and functional requirements. Proposed optimized checkout flows to improve customer experience and drive business growth for merchants
• Project Leadership: Successfully managed merchant integration projects, reducing the average turnaround time from 7.3 weeks to 4 weeks for top-tier clients. Delivered timely project schedules, status reports, and updates to senior leadership, facilitating informed decision-making.
• Training and API Walkthroughs: Led on-site training sessions and detailed API walkthroughs for merchant teams, ensuring a smooth integration process and successful launch of Simpl's payment option.
• Process Optimization: Conducted risk assessments, identified bottlenecks, and led initiatives to streamline workflows, reducing delays and enhancing operational efficiency. Managed and updated process documentation to reflect current workflows and key points of contact.

May 2022 – Nov 2023 · 1 yr 6 mos · Noida, Uttar Pradesh, India · Remote

• Managed a portfolio of new features, new capabilities and enhancements in user workflows across Recharges and Bill Payment Categories like Mobile Prepaid/ Postpaid, DTH, Electricity, Gas, Water, Rent, Credit card Bill Payments, Bill Reminders, Bill fetch, SMS Parsing, Recents service and Automatic Payments etc, by implementing PMO best practices & procedures across programs leading to GMV of more than 12.5 Bn USD and serving more than 86Mn Users
• Achievements :
• Led Product, Engineering, Business Ops, and growth teams to design, develop, and launch 15+ features; contributed to GMV growth of 67%
• Defined Product road mapping, Sprint scope, sprint schedule, milestones, resource costing & and communication plan for multiple programs while improving agile release process and cost saving by 10%
• Monitored key performance metrics weekly in operational excellence and optimized API performance, success rates, latencies, alerts, and wise distribution for both Android and IOS by identifying the areas for improvement.
• Championed internal process improvements, change management, and risk mitigation strategies fostering improvement across teams and functions.
• Launched platform fee and convenience fee, enabled Credit Card and debit Card as pay modes for setting up automatic subscriptions, resulting in a GMV push of 20 crores per quarter and impacting 4.6Mn users.
• Accountable along with the scrum team for the achievement of OKRs
• Facilitated Scrum team ceremonies; Daily Stand Up, Refinement, Planning, Demos & Retrospectives
• Tracked and reported team progress leveraging appropriate Agile metrics (i.e. Capacity, Burndown, Velocity charts, etc.)
• Managed End-to-End merchant integrations by driving business Operations, technical operations, and product & engineering teams to design and implement integration solutions
• Awards & Accolades :
• Rising Star award for best performing new employee

Jul 2017 – Aug 2019 · 2 yrs 1 mo · Bengaluru Area, India

• Module lead responsible for strategy creation to execution to delivery to completion of complex programs for Flexcube enhancement project worth 1Mn+ USD impacting a multinational bank in 15 APAC countries