Apr 2021 – Aug 2022 · 1 yr 4 mos

• Currently leading a team of 6 resources involved in testing mobile application for Android and iOS
• Relieving Date : 16 Aug 2022

Aug 2018 – Apr 2021 · 2 yrs 8 mos

• Cigniti Technologies Limited , Global Leaders in Independent Software Testing (IST) Services, is headquartered at Hyderabad, India. Cigniti’s 2000+ career testers are spread across US, UK, India, Australia, and Canada. Cigniti is the world’s first IST Services Company to be appraised at CMMI-SVC v1.3, Maturity Level 5, and is also ISO 9001:2008 & ISO 27001:2013 certified.
• Joining Date: 09 Aug 2018
• Leading a team of 5 Resources
• Requirement Analysis
• Test Case Authoring
• Test Case Execution
• Defect Reporting
• Defect Retesting and Closure
• Working on Selenium Automation for one of project

Feb 2018 – Jul 2018 · 5 mos

• I took a training on Advanced Selenium, testing frame-works and CI/CD automation. Towards the end of the training, I worked on a live project that involved converting manual tests to automated test cases using Java, TestNg, Maven and Jenkins with Git acting as the version control system. We were testing using the AnyAUT (https://anyaut.com/) application for this project and we worked as a team of 4 to collaboratively build the test suite.

May 2016 – Jan 2018 · 1 yr 8 mos · Hyderabad Area, India

• Worked as Test Engineer for Data Services at Benefitfocus. Details of these role can be found below.
• Skills: QA Testing/ Analysis
• Automation Testing(Selenium + Java)
• Role: Test Engineer
• Department: QC
• Key responsibilities:
• Understand customer requirements. Develop test framework using Selenium Webdriver.
• Create Automation Test Scripts. Execution of test scripts using Maven script.
• Integration with Bamboo for nightly execution.
• Analysis of nightly execution and prepare bug Report.

Oct 2014 – Jan 2016 · 1 yr 3 mos · Kew, Melbourne, Australia

• Role: Test Analyst/Prod Support
• Job Description:
• Helped the team in Manual Testing and got exposure to Selenium
• Develop successful solutions in customer care, infrastructure and reporting.
• Liaise with clients to establish the issue, then investigate and ultimately resolve the matter.Has analytical and customer service skills to provide at least 1st and 2nd level phone and remote desktop connect support to multiple users.
• Desktop Support
• Provision of first, second and third level support for the investigation and resolution of reported incidents.
• Escalation of issues that cannot be handled.
• Customer relationship management.
• Deliver high quality service to the Company’s Clients, typically including receiving calls for assistance and making outgoing calls to seek connection or reconnection to the Company servers:
• Assist in the continuous improvement of the Company’s methodology for customer service and connectivity.
• Contribute to documenting the methods, processes and wikis for typical help desk requests.
• Presentations to the internal team on performance metrics and new initiatives.
• Active problem solving and continuous business improvement.
• Involvement in business requirements gathering and documentation (business analysis) for Clients as and when required.
• Delivery of ad hoc SQL reporting and sales analysis as and when required.
• Internal infrastructure support within capabilities including network administration, software and hardware asset management, projects relating to customer support and other general internal support and reporting requests.
• Ensures that client issues are dealt with in an efficient manner, informing the Retail Operations Manager of any problems that may arise.
• Other duties as assigned