Rohit Sharma — Operations Associate

Strategic and results-oriented leader with over 9 years of experience in Retail, Omnichannel, and Digital Commerce. Proven success in driving operational excellence, process automation, and online content growth. Adept in using data-driven insights (Adobe Analytics, Power BI) to shape digital strategies and enhance customer experience. Known for mentoring high-performing teams, fostering stakeholder partnerships, and delivering measurable business impact. Passionate about scaling customer-centric content strategies to drive long-term growth and engagement in digital ecosystems. Key achievements include: ▪ Delivered $10M+ in business value through content and review optimization strategies for Newly Set up items. ▪ Boosted conversion rate by 300 bps via content enhancements like infographic images and UGC videos. ▪ Led Pro Badging project, increasing sales by $2.5M in collaboration with engineering and product teams. ▪ Scaled vendor response rates from 16% to 45% through automation and strategic communication. ▪ Mentored 5 team members to promotion while managing a team of 10+ associates. ▪ Boosted rating and review coverage by 8% for Dot com by executing a review-sharing strategy for150K+ items. With a strong foundation in business intelligence, data analysis, and strategic planning, I am committed to driving innovation, fostering collaboration, and delivering impactful results in a managerial role. My ability to balance technical expertise with leadership skills positions me as an asset to any organization aiming to achieve operational excellence and sustainable growth

Stackforce AI infers this person is a Retail Digital Commerce expert with strong leadership and data-driven strategy skills.

Location: Bengaluru, Karnataka, India

Experience: 9 yrs 9 mos

Skills

Strategic Planning
Project Management
Process Automation
Content Strategy
Creative Problem Solving
Data Analysis

Career Highlights

Delivered $10M+ in business value through optimization strategies.
Boosted conversion rate by 300 bps with content enhancements.
Mentored 5 team members to promotion while managing a team.

Work Experience

Lowe's India

Team Lead - Digital Commerce (1 yr 1 mo)

Team Lead - Content Oversight (1 yr 5 mos)

Team Lead - UGC (1 yr 6 mos)

Walmart Global Tech India

Process Lead I | Retail Operations (2 yrs)

Amazon

Senior Catalog Specialist (2 yrs 7 mos)

Catalog Specialist (1 yr 2 mos)

Education

Bachelor of Commerce (B.Com.) at DG vaishnav College , Chennai

Higher education at St. Joseph's Anglo Indian boys Hr Sec school, vepery,Chennai

Rohit Sharma

Operations Associate

Bengaluru, Karnataka, India9 yrs 9 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Delivered $10M+ in business value through optimization strategies.
Boosted conversion rate by 300 bps with content enhancements.
Mentored 5 team members to promotion while managing a team.

Stackforce AI infers this person is a Retail Digital Commerce expert with strong leadership and data-driven strategy skills.

Contact

Skills

Core Skills

Strategic PlanningProject ManagementProcess AutomationContent StrategyCreative Problem SolvingData Analysis

Other Skills

Product Life CycleStakeholder ManagementStakeholder CommunicationMicrosoft OfficeCustomer SuccessPerformance MetricsOperations ManagementCompetitive IntelligenceProduct StrategyUser ResearchProduct ResearchConsumer ResearchCustomer ReviewsUser Generated ContentProduct Management

About

Experience

9 yrs 9 mos

Total Experience

3 yrs 3 mos

Average Tenure

4 yrs

Current Experience

Lowe's india

3 roles

Team Lead - Digital Commerce

Apr 2025 – Present · 1 yr 1 mo

Strategic PlanningProduct Life Cycle

Team Lead - Content Oversight

Nov 2023 – Apr 2025 · 1 yr 5 mos

Led 5-member team in Bangalore for daily operations. Managed tasks, provided guidance, monitored progress, communicated with stakeholders.
Self-starter and highly KPI focused individual who drives meaningful and impactful outcomes for
Flexible and adaptable to the changing needs of the business and organization
Was able to successfully transit the UGC process to India from US.
Build a strong trusting relationship with peers and partners across the organization and US partners
Support the growth of UGC business and SSCB growth from 1 headcount to 5 headcount.
Partner with a Data governance partner and support process automation at scale to deliver a result impacting the business.
Was able to drive the pro badging project that result in increase of 2.5M $ of sales contributed towards the organization.
Was able to contribute 1M $ value to the business by increasing the rating and review for the item by creating product relationship.
Lead automation efforts to support and expedite incremental reviews coverage
Build process automation for future social curate content mapping and moderation for dotcom
Build the Power BI report to automate the WBE report and saved 0.5 head count.
Lead and steer the Bangalore team in the right direction for CGC work expansion
Coach and support the development of the Bangalore team in their day-to-day needs and career aspirations
Significant Accomplishments:
Received “Ace it” award for the contribution that made during Q3 & Q4’22 on supporting the review rush initiative to gain more coverage on the product catalog and completing the Pro badging project before the year end targeted date.
Earned trust from the US partner which led to transit of a new project to India team. I was able to successfully drive and onboard the process with proper documentation.
Grown the team from 1 head count to 5 head count in span of 3 quarters.

Strategic PlanningProduct Life Cycle

Team Lead - UGC

May 2022 – Nov 2023 · 1 yr 6 mos

Walmart global tech india

Process Lead I | Retail Operations

May 2020 – May 2022 · 2 yrs

Providing technical solution to stakeholders while facing issue with catalog.
Leading the process of User Generated Content provided by the customer.
Engaging with the engineering team & the Product team for User Generated Content to better the product which leads to better customer experience.
Handling the escalation and preparing the COE (Correction of Error)
Providing automation ideas for the process improvement for repetitive task.
Responsible for weekly business report and the identification of process defect and gaps which can lead to escalation.
Support the Vendors/Suppliers in syndicating the review from the external website to the internal Walmart website.
Resolve the technical issues faced by Vendors/Suppliers by liaising with Cross-Functional and Multi-Geographic teams
Iterate the processes over various new and exploratory evaluations
Support the Vendors/Suppliers from onboarding to go-live through offline and online
Partner with the external stakeholder (US) to execute the daily staffing plan.
Supporting the Launch event during the item launch and proving the item health report to the stakeholder.
Provide insights to the leadership team by studying the data feed by the Vendors/Suppliers into internal systems to enhance the Vendors/Suppliers experience
Recommend changes in applications and products associated with customer experience.
Do Root Cause Analysis on errors committed
Significant Accomplishments:
I was awarded the Outstanding Performance award by Walmart for my performance during Q2 of 2020.
I was solely responsible for Retail tool access across the retail support team and user generated content support process.

Strategic PlanningMicrosoft Office

Amazon

2 roles

Senior Catalog Specialist

Promoted

Oct 2017 – May 2020 · 2 yrs 7 mos · Chennai, Tamil Nadu, India

Handled the new process onboard called SWAT based on non-actionable Andon cord tickets as single thread lead
Trained and mentored more than 20 L2 new hires
Completed 5 projects across the PLs and this has led to reduction of total TAT of 5.75 days, 3 projects on
repetitive & redundant task and it led to reduction of inflow by 2.31%.
On-boarded the quality program for Andon cord process by creating error free template. I was the single owner
for non-hardline GL and improved the Resolution Quality from 25.7% to 40.5%.

Microsoft OfficeCreative Problem Solving

Catalog Specialist

Jul 2016 – Sep 2017 · 1 yr 2 mos · Chennai, Tamil Nadu, India

Exceeded productivity and quality target, worked on SOP standardization projects and auto pull logic for obsolete ASINs.
Managed Andon Cord queue for Non-Hardlines and published reports to leadership contributing to RBS WBRs and Kitchen CBR
On-boarded recall process for Media PL.

Data AnalysisCustomer Success