R

rohit singh

Operations Associate

Yamunanagar, India5 yrs 1 mo experience
Most Likely To Switch

Key Highlights

  • Proven leadership in team management and operations.
  • Strong analytical skills with a focus on continuous improvement.
  • Excellent interpersonal skills enhancing customer satisfaction.
Stackforce AI infers this person is a Customer Operations Specialist with a focus on Service Delivery and Team Management.

Contact

Skills

Core Skills

Operations ManagementTeam ManagementService DeliveryTeam LeadershipCustomer SatisfactionTroubleshooting

Other Skills

Active ListeningAnalytical SkillsAnalyticsApplicant Tracking SystemsAttention to DetailBusiness AcumenBusiness Process Outsourcing (BPO)Business RequirementsBusiness SystemsCSECalendaringChatClaims ManagementComplaint ManagementConfidentiality

About

About Me: I am a dedicated and hardworking individual with a passion for learning and growing in my career. My goal is to work with an organization that can provide me with opportunities to expand my skills, gain valuable experience, and contribute to the success of the company. Education: I completed my Bachelor's degree in Computer Applications from Guru Nanak Khalsa Institute of Technology and Management - Technical Campus (affiliated to K.U.K). Prior to that, I completed my Senior Secondary Education from Shanti Niketan Senior Secondary School in Yamunanagar. Work Experience: I worked as a Subject Matter Expert from 2021-2022, where I was responsible for leading and managing my team in production. My role involved providing accurate resolutions to our clients, monitoring and improving team performance, maintaining reports in MS Excel, and managing data on shift adherence and attendance. I ensured that all channels of service provided by the process were implemented effectively. Personality Information: I am a proactive and detail-oriented individual who is passionate about achieving success in both personal and professional life. I possess excellent interpersonal skills and thrive in a team-oriented environment. I am a quick learner and am always eager to take on new challenges and learn new skills. Overall, I am confident that my skills and experience make me a valuable asset to any organization. I look forward to exploring new opportunities and contributing to the growth and success of my future employer.

Experience

5 yrs 1 mo
Total Experience
1 yr 8 mos
Average Tenure
2 yrs 2 mos
Current Experience

Alight solutions

HR operation

Apr 2024Present · 2 yrs 2 mos · Gurugram, Haryana, India · On-site

Business SystemsRegulatory GuidelinesJob SkillsHigh PressureOperationsWorkload Prioritization+17

Riseotb

Subject Matter Expert

Oct 2021Apr 2024 · 2 yrs 6 mos · Remote

Business SystemsRegulatory GuidelinesAnalytical SkillsOral CommunicationBusiness RequirementsProcess Definition+54

Teleperformance

Technical Support Analyst

May 2021Oct 2021 · 5 mos · Chandigarh, India · Remote

  • To provide support to the customer in the voice process.
Business SystemsOral CommunicationBusiness RequirementsTroubleshootingQuality AssuranceCustomer Satisfaction (CSAT)+32

Education

Mukand Lal National College

bca

Jan 2015Jan 2018

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