rohit singh — Operations Associate
About Me: I am a dedicated and hardworking individual with a passion for learning and growing in my career. My goal is to work with an organization that can provide me with opportunities to expand my skills, gain valuable experience, and contribute to the success of the company. Education: I completed my Bachelor's degree in Computer Applications from Guru Nanak Khalsa Institute of Technology and Management - Technical Campus (affiliated to K.U.K). Prior to that, I completed my Senior Secondary Education from Shanti Niketan Senior Secondary School in Yamunanagar. Work Experience: I worked as a Subject Matter Expert from 2021-2022, where I was responsible for leading and managing my team in production. My role involved providing accurate resolutions to our clients, monitoring and improving team performance, maintaining reports in MS Excel, and managing data on shift adherence and attendance. I ensured that all channels of service provided by the process were implemented effectively. Personality Information: I am a proactive and detail-oriented individual who is passionate about achieving success in both personal and professional life. I possess excellent interpersonal skills and thrive in a team-oriented environment. I am a quick learner and am always eager to take on new challenges and learn new skills. Overall, I am confident that my skills and experience make me a valuable asset to any organization. I look forward to exploring new opportunities and contributing to the growth and success of my future employer.
Stackforce AI infers this person is a Customer Operations Specialist with a focus on Service Delivery and Team Management.
Location: Yamunanagar, India
Experience: 5 yrs 1 mo
Skills
- Operations Management
- Team Management
- Service Delivery
- Team Leadership
- Customer Satisfaction
- Troubleshooting
Career Highlights
- Proven leadership in team management and operations.
- Strong analytical skills with a focus on continuous improvement.
- Excellent interpersonal skills enhancing customer satisfaction.
Work Experience
Alight Solutions
HR operation (2 yrs 2 mos)
RiseOTB
Subject Matter Expert (2 yrs 6 mos)
Teleperformance
Technical Support Analyst (5 mos)
Education
bca at Mukand Lal National College