R

Roshan C.S. Singh

Product Manager

Mumbai, Maharashtra, India4 yrs 2 mos experience
Most Likely To Switch

Key Highlights

  • 3 years of experience in Product Support
  • Strong background in SaaS and EdTech
  • Passionate about improving user experience
Stackforce AI infers this person is a SaaS Product Support Engineer with a focus on user experience and technical coordination.

Contact

Skills

Core Skills

Product SupportCommunicationTechnical Project CoordinationFull-stack DevelopmentProblem-solving

Other Skills

Agile MethodologiesAnalytical SkillsBalsamiqCascading Style Sheets (CSS)ChatGPTCross-team CollaborationDecision-MakingEntrepreneurshipEvent ManagementGoogle AnalyticsHTMLIT ManagementIT Service ManagementInformation TechnologyJavaScript

About

Driven Product Support Engineer with 3 years of experience helping SaaS and EdTech teams solve complex client problems, improve user experience, and influence product decisions. Currently working at Eve Technology Pvt Ltd, directly collaborating with product & tech teams to resolve critical issues, collect user feedback, and support feature rollouts. With a background in Computer Science (BSc), I’ve worked across TCS, Edupristine, and EVE, handling cross-functional coordination, ticketing tools, analytics, and end-user training. I’m passionate about building digital products that truly serve users — and currently transitioning into Product Operations and Associate Product Management roles. ✅ Skills: Product Support, Jira, SQL, Ticket Management, Product Feedback Loops, Client Success, Communication 🎯 Actively upskilling in Git, Product Roadmapping, and Prioritization frameworks Let’s connect if you’re building something exciting 🚀

Experience

4 yrs 2 mos
Total Experience
1 yr 4 mos
Average Tenure
2 yrs 9 mos
Current Experience

Edupristine

Product Support Specialist

Sep 2023Present · 2 yrs 9 mos · Mumbai, Maharashtra, India · On-site

  • Provided CRM, LMS, and internal tool support across training programs.
  • Handled client queries, live sessions, and technical escalations.
  • Collaborated with product teams to relay feedback and improve user experience.
MySQLPower biIT Service ManagementCommunicationTroubleshootingIT Management+4

Tata consultancy services

Technical Project Coordinator

Aug 2022Aug 2023 · 1 yr · Mumbai, Maharashtra, India · On-site

  • Supported large-scale IT and infra across client projects.
  • Maintained technical assets and process documentation.
  • Handled daily support for internal project tools.
  • Coordinated with network, server, and ops teams.
problem-solvingAnalytical SkillsIT Service ManagementLinuxChatGPTInformation Technology+6

Csism technologies

Internship

Jan 2022Jun 2022 · 5 mos · Virar, Maharashtra, India

  • HTML, CSS, JavaScript for front-end
  • PHP for back-end development
  • Python proficiency for scripting
  • Full-stack capabilities
  • Strong problem-solving skills
Python (Programming Language)JavaScriptHTMLCascading Style Sheets (CSS)LinuxInformation Technology+7

Education

SP Jain School of Global Management - Dubai, Mumbai, Singapore & Sydney

Postgraduate Degree — Product management

Jan 2024Jul 2024

Mumbai University Mumbai

Bachelor's degree — Computer Science

Jun 2019Mar 2022

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