Oct 2023 – Present · 2 yrs 7 mos

• Customer Growth
• Lead customer growth strategy using data and AI-driven modeling to identify customer intent and growth opportunities, and scale personalized experiments that improve engagement and retention across millions of users
• Supply Chain Innovation & Automation
• Led product strategy for Walmart’s delivery consolidation engine, resulting in +$30M annual cost savings and improved customer experience.
• Developed product roadmap for optimizing capacity utilization, identifying core problems and solutions through cross-functional collaboration.
• Collaborated with operations teams at fulfillment centers and stores to drive key initiatives for supply chain innovation and automation.

Aug 2021 – Sep 2023 · 2 yrs 1 mo

• Last Mile Delivery
• Spearheaded core delivery trip orchestration and optimization products for orders shipping from Walmart stores to customer homes.
• Led a team of 3 product managers to drive Walmart’s Shopper capability towards improving customer experience & shopper experience.
• Identified and resolved delivery exceptions, turning unhappy order paths into successful deliveries through backend automations and UI platform on desktop & mobile.
• Revamped product processes by implementing monthly planning cycles and agile methods to improve user satisfaction with rapid delivery.

Jul 2020 – Jul 2021 · 1 yr

• Last Mile Delivery
• Enhanced desktop and mobile UI for store associate efficiency in monitoring and resolving delivery exceptions, leading to a 33% reduction in customer delivery failures
• Launched internal product to resolve high-impact delivery exception, reducing associate time by 50%
• Led cross-functional teams to resolve 100+ production bugs for Last Mile Delivery expansion to general merchandise deliveries

Aug 2019 – Jul 2020 · 11 mos

• Managed a team of 3 associates to deliver the Black Friday-Cyber Monday peak season for one of the most dollars impacting and cube-intensive electronics vertical, with efficient inventory management, over-achieving sales targets by 20%
• Process improvement and analytics:
• Inventory allocation: Designed a mathematical algorithm to optimally allocate inventory across a complex non-sort FC network that improved customer shipping SLAs through geo-based deployment
• PO tracking: Built a PO visibility tool connecting data from multiple data sources to avail quick insights of shipping status from the supplier to Walmart
• End-to-end CPFR: Improved fill-rates by 14% by building stronger supplier partnerships and deeper collaborations with end-to-end supply chain planning

Sep 2017 – Jul 2019 · 1 yr 10 mos

• Led cross-functional teams on end-to-end inventory management for Jet-Walmart eCommerce in two diverse business categories for grocery with ~$100M annual GMV, and consumer electronics with ~$1B annual GMV
• Process improvement and analytics:
• Forecasting model: Built an FC-forecasting model to ramp up new FCs by running simulation on order-patterns and demand zip-codes for new inbound allocations
• Replenishment model: Developed an excel-VBA based replenishment model to predict receipt forecasts for inbound planning; and computing auto-generated purchase orders, reducing time spent on the task by 80%

Feb 2017 – Aug 2017 · 6 mos

• Led replenishment and inventory management for Jet-Walmart eCommerce in a fast-growing dry grocery business with ~$100M annual GMV
• Process improvement and analytics:
• Designed math and data based tools and processes solving a variety of problem statements improving team’s work and business efficiency
• Reduced expiration losses by 25% through data driven root-cause analysis, and prediction mathematics that avoided future inventory losses through suggesting preventive measures
• Increased FC-level in-stock performance by 18% over a period of 6 months through a data oriented out of stock analysis, and improvements in forecasting and ordering math