Apr 2019 – Mar 2021 · 1 yr 11 mos · Hyderabad, Telangana, India

• I work in integrating ServiceNow with other project management software like Jira and Azure DevOps.
• As this was a new venture of our team, I did spikes to understand feasibility and feature compatibility.
• I made sure the code is written generic enough so that common code is not repeated. The framework can be easily extended for new project management software.
• https://www.servicenow.com/products/agile-development.html
• https://docs.servicenow.com/bundle/newyork-it-business-management/page/product/it-business-management/reference/r_ITBusinessManagement.html
• Skills: JavaScript, Angular

Apr 2018 – Apr 2019 · 1 yr · Hyderabad Area, India

• This is a leading online gaming and gambling company spread across - 23 countries supporting 17currencies in 22 different languages. Customers in different countries prefer different methods of payment. My primary responsibility is to provide an extensive and extensible cashier platform witheWallet supporting all major payment gateways.
• Enhanced report creation pipeline for BI purposes
• Enhanced fraudulent detection system based on names on card and profile names. Raised events and which are monitored.
• Handled some critical bugs on payment workflow detecting and stopping duplicate payments for the same transaction. This helped in reducing customer support hassle and unnecessary transaction fees.
• Wrote scripts to onboard new products on the cashier platform. On-boarded two new products successfully.
• Created dashboard for easy analysis of system performance and traffic pattern in 20 different countries
• Skills: Java, Oracle, SQL, PL/SQL, ReST, SOAP, Web Service, Struts

Apr 2015 – Apr 2018 · 3 yrs · Pune Area, India

• Primary responsibility includes enhancing the billing delivery system. This system is used by a customer support team to resolve customer's bill related concerns. This involves end-to-end responsibility - design, develop, test, and deploy.
• Enabling adjustment of billing for DirecTV subscribers.
• Migrated data of mobile customers to a different database system to reduce the overall load of the current system. This involved taking care of the availability of the existing system.
• Migrated payment code from Cobol to Java.
• Written various shell scripts to automate various humdrum tasks like checking out, building, deploying payload, etc.
• Automated build and package management process. For doing this migrated around classical projects to maven with minimal effort without changing any code or folder structure.
• Received Certificate of Appreciation for the work I have done in my group
• Cleared internal Java certification examination with 85%
• Skills: Java, Oracle, SQL, PL/SQL, ReST, SOAP, Web Service, Struts