Rupesh Agrawal

Product Manager

United States11 yrs 7 mos experience

Most Likely To SwitchAI Enabled

Key Highlights

30% adoption growth through customer-led discovery
10-point NPS increase from tracking experience modernization
Mentored 5+ PMs, enhancing product maturity

Stackforce AI infers this person is a Product Management expert in Logistics and AI-enabled enterprise solutions.

Contact

er.rupeshagrawal@gmail.com LinkedIn

Skills

Core Skills

Product ManagementProduct StrategyCustomer ExperienceAi Product Development

Other Skills

Agile MethodologiesStrategic PlanningProduct PlanningSoftware Development Life Cycle (SDLC)Product OperationsCommunicationTechnical ArchitectureCreative Problem SolvingUser Story DevelopmentUser StoriesOperations ManagementRetailCustomer AnalysisCustomer InteractionStrategic Initiatives

About

Principal Product Manager with 9+ years of experience owning enterprise-scale platforms and portfolios across logistics, tracking, and customer experience — serving millions of global users. I specialize in translating complex business problems into outcome-driven roadmaps, making high-stakes tradeoffs, and influencing C-suite and cross-functional leaders across engineering, design, data, and operations. Highlights from my work: - 30% adoption growth through customer-led discovery and high-conviction product bets - 10-point NPS increase from end-to-end modernization of enterprise tracking experiences - ~20% ROI secured on platform initiatives through rigorous business case development - 10+ net-new products and major platform evolutions shipped at enterprise scale - 5+ PMs mentored — building product maturity and execution consistency across teams My expertise spans platform and portfolio ownership, AI-enabled product development, experimentation, and scaling products in regulated enterprise environments. I'm equally comfortable driving 0→1 product development and evolving complex, high-traffic platforms. Currently embedded full-time as a Principal PM within a Fortune 50 logistics enterprise — owning end-to-end platform strategy, vision, and delivery for shipment tracking and visibility products processing hundreds of millions of shipments annually. Open to Principal, Lead, or Group PM roles at the intersection of enterprise platforms, AI product strategy, and customer experience.

Experience

11 yrs 7 mos

Total Experience

7 yrs 1 mo

Average Tenure

9 yrs 10 mos

Current Experience

Full-time

LOL Food Chain (India) Pvt. Ltd

– Present

Fedex

4 roles

Principal Product Manager

Promoted

Jan 2022 – Present · 4 yrs 4 mos

Embedded full-time within FedEx's product organization — owning end-to-end platform strategy, vision, and delivery for enterprise shipment tracking and visibility products processing millions of shipments annually for B2B and B2C users globally.
Drive 30% adoption growth — through customer-led discovery at scale, synthesizing qualitative and quantitative insights to test hypotheses, frame problem spaces, and make high-conviction strategic bets that improved enterprise retention.
Deliver 10-point NPS increase — leading end-to-end modernization of customer-facing tracking experiences, improving usability, self-service success, and data accuracy, with sustained reduction in support volume.
Secure ~20% ROI — on platform initiatives by translating enterprise strategy into outcome-driven roadmaps aligned to OKRs and executive KPIs, winning executive sponsorship through rigorous business case development.
Lead portfolio-level investment decisions — across multiple product lines, balancing CX, platform scalability, reliability, and operational efficiency, driving a 25% increase in platform engagement.
Ship 10+ net-new products — and major platform evolutions in partnership with senior engineering, architecture, and data leaders, reducing time-to-market by multiple release cycles while maintaining stability at scale.
Incubate and operationalize AI-enabled capabilities — including predictive alerts, personalization engines, and decision-support signals — improving shipment visibility, exception handling, and decision latency across large-scale logistics networks.
Scale modern PM practices — mentoring and managing 5+ PMs, defining operating rhythms, discovery standards, roadmap governance, and success metrics that elevated product maturity organization-wide.
Serve as trusted product advisor to senior leadership — articulating tradeoffs, sequencing initiatives, managing risk, and maintaining long-term platform vision across highly interdependent systems.

Customer ExperienceProduct StrategyAgile MethodologiesStrategic PlanningProduct PlanningSoftware Development Life Cycle (SDLC)+29

Senior Product Manager

Promoted

Jan 2020 – Dec 2021 · 1 yr 11 mos

Product Management Specialist

Promoted

Jan 2017 – Dec 2019 · 2 yrs 11 mos

CommunicationTechnical ArchitectureStrategic Initiatives

Associate RDA

Jul 2016 – Dec 2016 · 5 mos

Communication

Infogain

Lead Product Manager (Embedded at FedEx)

Jul 2016 – Present · 9 yrs 10 mos

Full-time Infogain employee operating as an embedded product leader within FedEx's enterprise product organization. All product strategy, ownership, and delivery work is reflected in the FedEx entry above.
Infogain is a global technology services firm specializing in digital transformation and enterprise platform delivery.

Product StrategyEnterprise Product ManagementAI Product DevelopmentBusiness ArchitectureIT Business AnalysisProduct Management+4

Propcompare.com

2 roles

Strategic Planning Business Development

Promoted

Sep 2014 – May 2016 · 1 yr 8 mos

Generated 30% revenue growth — leading strategic partnerships and market research across product, marketing, and partnerships, identifying new customer segments and monetization strategies.
Drove 20% market share increase — through competitive intelligence and customer research that shaped product positioning, go-to-market strategy, and roadmap prioritization.

CommunicationTechnical ArchitectureOperations ManagementStrategic InitiativesAnalytical SkillsDigital Strategy+1