Aug 2023 – Dec 2024 · 1 yr 4 mos · Gurugram, Haryana, India · On-site

• Roopya is a ‘Specified User Fintech’ which is the first regulated fintech startup that provides a SaaS-based platform for lenders to consume data, insights, and analytics as a service.

Nov 2022 – Aug 2023 · 9 mos · Gurugram, Haryana, India · On-site

Sep 2021 – Oct 2022 · 1 yr 1 mo

• SquadStack is a Saas-Enabled Talent Marketplace for Inside Sales. Our Mission is to combine the power of artificial intelligence, technology, and human expertise to help businesses scale with better conversions, speed, accuracy, flexibility, and cost.
• Managed, monitored, and developed omnichannel outreach campaigns and workflows for Upstox and other customer's with the right sales strategy to solve the customer’s pain points and get maximum ROI according to the business use case.
• Liaise between operations, product, data science and engineering team to build world-class lead qualification platform by suggesting new ideas and implementation road-map. AT of the features and successful implementation of the same, optimization of the product and its features.
• Responsible for the KT sessions of the new features to the rest of the operations team with successful implementation for the whole customer base.
• Managed end to end user supply on SquadRun app including support to the supply team and engage supply in peak hours and ensure quality work from the supply base.
• Conducting periodic health check-ins of the campaigns and bringing new insights to the customers for an increased ROI.
• Achieving desired input metrics and conversions by using a combination of data analysis, appropriate tools, software skills and available product features.
• Maintaining SLAs and resolving issues within SLA. Identify opportunities using insights for product/process improvement.
• Creating dashboard and automated reports to track KPIs. Effectively communicate ideas and findings to the product team.

Jan 2020 – Jul 2020 · 6 mos · Gurugram, Haryana, India