Mar 2023 – Jul 2025 · 2 yrs 4 mos · Toronto, Ontario, Canada · Remote

• As part of the implementation management team at Ladle, my primary responsibility is to guide clients through the seamless adoption and integration of the company's software into their restaurant or retail operations. This involves conducting thorough requirements gathering, designing customized solutions, and overseeing data migration when necessary. I lead the project planning and timeline management, managing change effectively. Furthermore, I continue to offer ongoing assistance, addressing any issues and gathering feedback for product enhancement.
• In summary, through my expertise, collaboration, and dedication, I contribute to building strong client relationships and driving successful software adoptions while strengthening our internal team and providing comprehensive support, ultimately helping clients optimize their businesses with Ladle's solutions.

Jan 2023 – Mar 2023 · 2 mos · Ottawa, Ontario, Canada · Remote

• As an Implementation Coordinator at Treehouse, my primary responsibility was to guide clients through the seamless adoption and integration of the company's software into their restaurant or retail operations. This involved conducting thorough requirements gathering, designing customized solutions, and overseeing data migration when necessary. Additionally, I provided comprehensive training and support to the client's staff, effectively managing change. Post-implementation, I offered continuous assistance and support, addressed any issues, and gathered feedback for product enhancement. Through my expertise, collaboration, and dedication, I contributed to building strong client relationships and driving successful software adoptions, ultimately helping clients optimize their businesses with Treehouse's solutions.
• In summary, as an Implementation Coordinator at Treehouse, I led the seamless integration of our software into clients' operations. This involved tailored solution design, training, and ongoing support. Through collaboration and dedication, I fostered strong client relationships and drove successful software adoptions, optimizing their businesses with Treehouse's solutions.

Jan 2021 – Jan 2023 · 2 yrs · Toronto, Ontario, Canada · Hybrid

• During my tenure at Broker Pocket, I led the development of the client success department, playing a key role in engaging strategic partners and users. As the driving force behind this initiative, I crafted strategies that boosted customer satisfaction, streamlined onboarding, and provided ongoing support. This required a deep understanding of client concerns and our product offerings, allowing me to troubleshoot issues with precision. In my pivotal role within the customer journey, I consistently demonstrated a proactive approach, fostering seamless interactions and empowering clients to maximize their product experience. My efforts not only resolved issues but also included providing educational guidance to stakeholders on optimal tool utilization.
• In summary, my dual role in shaping the client success department and acting as a strategic partner liaison significantly contributed to Broker Pocket's success, leading to successful implementations and enhanced client empowerment.

Jan 2017 – Jan 2021 · 4 yrs

• I have excelled in cultivating lasting business relationships by serving as a committed internal advocate and client intermediary. My strength lies in a distinctive combination of both soft and hard skills, enabling me to adeptly navigate technology while fostering meaningful client connections. I employ a determined approach to identify underlying issues, promptly assess solutions, and offer well-informed recommendations. Demonstrating exceptional communication, organizational, and time management abilities, I skillfully handle various complex challenges concurrently.
• In summary, my unique skill set and dedicated approach contribute to fostering enduring business connections and effectively addressing multifaceted challenges.

Sep 2016 – Jan 2017 · 4 mos

• I’ve delivered high quality customer support at Canadian Tire Financial Services by acting as both a trusted intermediary and an internal advocate for cardholders. With a strong mix of technical and interpersonal skills, I resolved complex account inquiries, educated customers on financial products, and collaborated cross-functionally to address issues efficiently and with care.
• My consistent performance and commitment to service led to a promotion into the Fraud & Risk team, where I built on my ability to assess problems quickly and make informed, compliant decisions.
• In short, my proactive approach and customer-first mindset have allowed me to build trust, drive resolutions, and grow within a fast-paced financial environment.

Oct 2015 – Sep 2017 · 1 yr 11 mos · Niagara, Ontario, Canada · Hybrid

• I strategically formulated and coordinated daily program activities, ensuring active and meaningful engagement among children across diverse age brackets. Overseeing the day-to-day operations of the program, I assumed comprehensive accountability for its seamless execution, adeptly managing program policies, procedures, and associated documentation. By spearheading a comprehensive spectrum of activities encompassing games, crafts, and sports, I fostered an environment that was both enjoyable and educationally enriching. The application of proficient behavior management techniques further contributed to the cultivation of a positive and supportive atmosphere for all participants. The implementation of stringent safety protocols was a key facet, allowing for the proficient handling of unforeseen incidents and emergencies. Beyond this, I diligently cultivated and maintained constructive relationships with various stakeholders, including parents and school officials, effectively fostering a harmonious and collaborative program environment with elements of project management intricately woven throughout.
• In summary, my leadership ensured the successful execution of diverse program activities, emphasizing safety, engagement, and positive stakeholder relationships.